What are the responsibilities and job description for the Treatment Coordinator position at Key Dental?
Treatment/Financial Coordinator – Key Dental
Location: Brownsville, TX
Position Type: Full-Time
Work Schedule: Thursday, Friday and Saturday
Work Hours: 7:30 AM – 9:00 PM
Pay: Competitive hourly rate, based on experience
Key Dental is seeking a confident and compassionate Treatment/Financial Coordinator to help guide patients through their care with clarity and trust.
This is a key front office role focused on patient education, financial coordination, and treatment scheduling. The ideal candidate is an excellent communicator, detail-oriented, and passionate about helping patients make informed decisions about their oral health.
Position Overview
The Treatment/Financial Coordinator serves as a bridge between clinical care and financial understanding. This role involves presenting treatment plans, verifying benefits, outlining payment options, and ensuring patients are supported from case acceptance through completion.
Primary Responsibilities
Patient Communication
- Educate patients on recommended treatment, procedures, and insurance coverage
- Answer questions and explain treatment timelines and financial details
- Build trust and support patients in confidently accepting their care
Case Presentation
- Present treatment plans with clarity using x-rays, photos, and digital scans
- Explain clinical value and necessity of treatment plans
- Support high case acceptance through a transparent and professional presentation
Financial Coordination
- Review treatment costs and outline patient responsibility
- Coordinate insurance pre-authorizations and third-party financing
- Collect down payments, manage payment plans, and ensure financial accuracy
Treatment Scheduling
- Schedule accepted treatment promptly and efficiently
- Ensure provider calendars align with patient needs and clinical capacity
- Maintain a pending treatment list to follow up on incomplete or postponed care
Secondary Responsibilities
Appointment Scheduling
- Confirm and manage hygiene, exam, and treatment appointments
- Resolve schedule gaps and last-minute cancellations
Insurance Verification & Data Entry
- Verify eligibility and benefit breakdowns for all scheduled patients
- Enter accurate plan details and assign insurance to the correct subscriber in Open Dental
Benefits
Eligibility based on individual performance and length of employment:
- Paid time off (PTO)
- Mileage reimbursement for approved outreach events
- Performance-based bonuses
- Team lunches on clinic days
- Paid meals during required meetings
- In-house dental care coverage for preventive, basic, and medically necessary procedures
Qualifications
- 1 year experience in sales experience
- Strong communication and presentation skills
- Familiarity with Open Dental and understanding of dental insurance
- Organized, empathetic, and confident in discussing finances with patients
Be the face of treatment and the voice of financial clarity at one of Brownsville’s most innovative dental clinics. Apply today to help patients move forward with care they trust and understand.
Job Type: Full-time
Pay: $12.00 - $18.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 12 hour shift
- 3x12
Work Location: In person
Salary : $12 - $18
