What are the responsibilities and job description for the Property Manager position at Key Property Management Services?

Job Description

Description : Who We Are

Located in Columbus, OH, Property Management Services is a comprehensive property management company specializing in affordable housing. We prioritize supportive services for our residents and pride ourselves on a personalized, multi-faceted approach. Our success in property management stems from collaborating with clients, residents, and owners to identify and address each property's unique needs. We ensure our services remain competitive and effective by adopting industry best practices and expanding our team with experienced professionals.

Position Overview

The Property Manager is fully accountable for the daily operations and overall performance of a large-scale property consisting of nearly 400 units. This role requires a strategic and proactive leader capable of managing the complexities of an aging property, including coordinating a dedicated full maintenance team to address ongoing operational needs while preparing for significant near-term renovations.

The Property Manager's primary responsibility is to maximize the property’s value for ownership by ensuring optimal maintenance, tenant satisfaction, and adherence to financial goals. This includes meticulously overseeing all aspects of the property’s upkeep, from immediate repairs to long-term capital improvement projects, while minimizing disruptions for residents.

Additionally, the Property Manager handles the property’s critical business dealings, including tax credit and project-based voucher compliance, tenant retention, collections, and financial planning, to balance the interests of both owners and residents. They must demonstrate the ability to anticipate and address challenges unique to aging properties, ensuring the property remains competitive in the market and continues to meet the needs of its community.

This role requires a hands-on, detail-oriented professional with a proven track record in large-scale property management, a deep understanding of property improvement planning, and exceptional leadership skills to guide both staff and residents through periods of growth and change.

Reporting Relationships

This role reports to the Business Operations Officer

Key Responsibilities

Responsibilities for this position may include, but are not limited to :

Affordable Housing Compliance and Occupancy Management

Lead the office staff in welcoming prospective residents and determining eligibility based on Low-Income Housing Tax Credit (LIHTC), Section 8, and other affordable housing program requirements.
Ensure compliance with all local, state, and federal housing regulations, including Fair Housing laws and tax credit requirements.
Oversee the timely and accurate preparation, submission, and processing of lease renewals, income verifications, and annual recertifications, ensuring strict adherence to program guidelines.
Prepare for and manage external audits, including assembling required documentation and addressing findings to maintain compliance with regulatory standards.

Resident Support and Community Engagement

Maintain a resident-focused approach by connecting individuals and families to community resources and supportive services, fostering a strong sense of community.

Lead efforts to ensure resident retention, including resolving concerns, facilitating access to resources, and promoting engagement through events and activities.

Collaborate with the office staff to develop property newsletters and distribute essential updates.

Oversee the resident unit inspection process to ensure a safe, clean, and hazard-free living environment while supporting residents in maintaining compliance with property standards. Collaborate with the designated inspection employee to ensure thoroughness and follow-up on any identified issues.

Property Operations and Maintenance Oversight

Coordinate with the full maintenance team to ensure units meet all required standards for habitability and safety, with a focus on addressing the challenges of an aging property.

Conduct regular inspections to identify areas for immediate repairs and long-term improvements, ensuring proactive communication with residents regarding upcoming renovations.

Maintain open lines of communication with the maintenance team and oversee follow-ups to confirm resident satisfaction with completed service requests.

Community Marketing and Outreach

Support affordable housing outreach efforts by building relationships with local agencies, non-profits, and service providers to attract qualified residents.

Conduct or oversee market analyses specific to affordable housing trends and ensure the property remains competitive and well-positioned within its market.

Promote and oversee tenant referral programs while maintaining updated marketing materials in compliance with affordable housing guidelines.

Requirements : Qualifications

Strong customer service orientation with a professional demeanor, capable of leading a full office staff.

Exceptional communication skills, both verbal and written, with the ability to inspire and motivate a team.

Proven time management and organizational abilities to oversee a large, multifaceted property.

Experience with LIHTC, Section 8, and conventional property management, including navigating the aspects of an aging property and diverse resident community.

Proficiency in Yardi software and Microsoft Office, with the ability to train staff on these tools.

Fair Housing Certification or willingness to obtain before resident interactions.

Preferred Skills

Certification(s) : COS, HCCP, C3P, SCHM.

Multilingual proficiency to better serve a diverse resident base.

Benefits

We offer a comprehensive benefits package, including :

Medical and Dental (portion paid by the company)

Prorated PTO after 90 days, increasing with tenure

10 paid holidays, including your birthday.

Supplemental benefits.

Work Schedule

Employment Type : Full-Time Exempt

Schedule : Monday to Friday, 8 AM to 5 PM, nights and weekends only as needed

Additional Information : Please submit your resume along with your salary requirements for consideration.

As a condition of employment, a satisfactory drug test and background check are required.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Diversity and Inclusion Statement

Key Property Management Services LLC complies with all applicable federal civil rights laws and prohibits discrimination based on race, color, national origin, age, disability, or sex. We are committed to fostering an inclusive environment where everyone is treated equitably.

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