What are the responsibilities and job description for the Transportation Coordinator position at Key Recovery and Life Skills Center?
Job Summary: This position is responsible for safely and efficiently transporting patients in facility van or other vehicles according to schedule. Capable of quickly organizing each day’s transportation needs, working effectively with supervisor, residential and clinical staff and back-up resources to assure that each day’s transportation needs are completed and on time. Partners in-person with external medical resource staff to provide transportation assistance to patients for the purpose of receiving medical care at local medical and other patient focused support facilities.
Essential Duties and Responsibilities:
Drives facility van and other vehicles with the following responsibilities:
Assists in planning and implementing facility van or other vehicle schedules
Promptly reports any concerns regarding safe and proper functioning of van or other vehicles to supervisor
Follow all city and state driving and transportation rules and regulations
Engage and communicate with patients as appropriate to address any behavior or communication issues during transportation and communicate patient complaints or concerns to management as they arise
Maintain effective level of communication with supervisor and management team to report any service impacting issues
Keep records of who attended offsite activity (medical, legal, etc.) and ensure that all are returned to site
Assure interior of van or other vehicles is neat and clean
Serve as role model for patients by displaying responsible, cooperative, positive attitude, and exhibit good patient boundaries
Represents Key Recovery in a professional, courteous, friendly manner
Communicates respectfully with patients, facility staff and people of all cultures and backgrounds
Coordinates pick-ups and drop-offs for timely, safe, and efficient transportation.
Capable of adequately and safely dealing with challenging patient behaviors such as defiance and threatening type behavior
Work well under pressure, meet multiple and often competing deadlines.
At all times, demonstrate cooperative behavior with supervisors, subordinates, colleagues, and patients
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience:
Must have a High School diploma or equivalent training
Must have 1-2 yrs. of driving multiple seat or van type vehicles, transporting individuals around the Seattle area
Must have a current Washington State driver license and be insurable through company insurance
One-year residential customer service/healthcare specific experience preferred
Experience and understanding of substance use disorders and treatment; familiarity with the patient population served preferred
Knowledge, Skills, and Abilities:
Must have good knowledge of the Seattle area and ability to navigate traffic safely and efficiently in and around Seattle
Strong organizational skills to efficiently transport patients to appointments and destinations in a timely manner
Effective communication and people skills
Ability to work independently with good problem solving and decision-making skills
Ability to manage multiple tasks and work in a demanding environment
Ability to show compassion and empathy
What We Offer:
Well compensated workforce in a positive, friendly, team-oriented environment!
Compassionate, caring coworkers and administration committed to making a difference for our patients (and our staff)!
Generous benefit package with company-paid medical, dental, vision, life insurance, retirement plan with employer match, and flexible hours.
Opportunities for advancement.
Paid sick and vacation leave plus 10 paid holidays.
About Key Recovery and Life Skills Center
Key Recovery and Life Skills Center is an inclusive and safe space offering hope and healing to ALL individuals with substance use disorder. Our skilled and credentialed staff focus on trauma-informed, evidence- and strength-based practices that treat the whole person and family.
