What are the responsibilities and job description for the Customer Service Rep position at Key Skilled Personnel?
Customer Service Representative
LOCATION : City of Industry, CA
PAY : $18.00 - $20.00
HOURS : 5 : 45 am - 2 : 35 pm
JOB DESCRIPTION
Answer telephones, direct calls, and take messages.
Answers incoming telephone calls, determines purpose of callers and forwards calls to appropriate personnel or department.
Email inquiries and order processing
Review contracts and orders entered to ensure accuracy of data.
Interface with production, purchasing, quality, shipping, and accounting teams in an effort to expedite (as required) and deliver on-time product.
Respond to all customer requests and update data as necessary.
Correspond with customers in a timely manner regarding receipt of orders, prices, schedule changes, and shipping information.
Operate office machines, such as photocopiers, scanners, and voicemail
Maintain and update filing, inventory, mailing, and database systems
Data entry and support services as assigned by management team
Coordinate with appropriate company organizations to resolve problems and customer complaints.
Maintain records and files of orders, quotes, and customer correspondence.
QUALIFICATIONS :
1-2 years of experience in Customer Service
Possess excellent communication skills, both verbal and written
Manufacturing background a plus
Professional demeanor and ability to remain calm and professional in order to diffuse difficult situations. Ability to treat customers with friendliness, diplomacy, and patience at all times.
Working knowledge of customer service and order entry procedures.
Good computer skills, including familiarity with Excel and other MS Office applications, and working knowledge of SAP systems a plus
Good oral and written communication skills and a high level of moral and ethical codes.
Salary : $18 - $20
