What are the responsibilities and job description for the Technical Analyst position at Key Systems?
GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:
You will help employees solve their computer problems. You will monitor customer requests and track issues to completion. You will resolve issues involving operating systems, software applications, user errors, how-to questions, etc.
PRIMARY RESPONSIBILITIES & DUTIES:
- Provide telephone, e-mail, walk-in, and on-site technical support as needed for service calls assigned through the Help Desk according to Departmental procedures
- Provide direct support to staff for computer problems involving operating systems, software applications, user errors, how-to questions, etc.
- Coordinate augmentative and collaborative support as needed for Technology Staff regarding challenging Help Desk call assignments for multiple users at a time.
- Mentoring and instruct employees on the use of the Help Desk application and customer service skills to Technology staff, interns, apprentices, and others as assigned by the Manager.
- Install computers, related hardware, and software, and connect computer equipment to the LAN in collaboration with other Technology staff.
- Work independently to troubleshoot and diagnose computer problems, recommend solutions, resolve computer problems, or escalate calls to appropriate staff.
- Update Technical Support Staff regularly regarding problem resolutions discovered, document resolutions, and add information to the Technology Knowledge Base.
- Participate actively in Technical Support Team activities and meetings and update Technical Support Staff regularly regarding problem resolutions discovered.
- Assist with Virus protection software setup and use across all PCs.
- Other related duties
REQUIREMENTS & QUALIFICATIONS:
- 2 years’ experience supporting computers and networks preferred.
- Ability to work flexible hours (Off-hours, weekend, and holiday support)
- Demonstrated experience with the installation and support of the following: Microsoft Windows 10 and 11, Basic Networking solutions, MS Office 365, Virus Protection software, MAC operating systems, and software.
- SCCM, Kace, POS, and AD knowledge is a plus.
- Knowledge of current computer technologies, and all technologies in use at Client.
- MOUS/MCSE or equivalent a plus
Job Type: Full-time
Pay: From $30.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $30