What are the responsibilities and job description for the Support Services Program Director position at Key Technical Solutions?
Job Description
The Support Services Program Director is a senior-level role responsible for overseeing the development, launch, and management of a new In-Factory Customer Training program. This program includes curriculum creation, delivery logistics, pricing strategy, and customer engagement.
This position requires excellent strategic thinking, organizational, and project management skills, as well as experience in technical training, service leadership, or remote support. The ideal candidate will have a strong background in packaging machinery, automation systems, or industrial equipment.
- Main Objectives:
- Development of full training program
- Launch of In-Factory Customer Training service offering
- Culture of customer-first service, continuous learning, and proactive problem solving
