Branch Manager

Location :

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

200 Bolstad Avenue East - Long Beach, Washington 98631

Long Beach Branch

Job Summary

Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that is capable of providing excellent client service in all interactions, analyzing clients' needs, and recommending financial solutions that help Key clients achieve confidence in their financial wellness and achieve their goals. The Branch Manager is accountable for branch operations and compliance by providing direction and guidance to branch team on operational / regulatory procedures, ensuring compliance with operational, security, audit procedures, and timely completion of branch operational tasks. The Branch Manager leads his / her team through consistent execution of the Branch Playbook to deliver on Branch Goals. The Branch Manager has a strong focus on acquiring and growing small business relationships and will serve as a market leader in the local community and / or designated business area. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.

Responsibilities

Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially

Engages in outside calling to small business clients in and around the community delivering the full depth and breadth of products and services Key offers; Develop centers of influence and networks in the community to identify prospective client referrals with a strong focus on Small Business

Accountable for growing the business through retention, expansion, and acquisition tactics, and for leading Branch team to success in attaining activity, behavior, and outcome expectations as well as achieving individual expectations.

Leads and develops the branch team, ensuring understanding of Key’s products and services, Key’s sales and service process and the competitive landscape, while instilling Key’s vision and values with branch team

Facilitate strong partnerships within branch team and with line of business partners, focusing on client acquisition and deepening the relationship of current clients; effectively manage internal and external COIs

Responsible for managing, staffing, and scheduling all direct report work schedules within the branch, including recruiting / identifying talent, interviewing, selecting the branch team, and successfully onboarding and training new teammates

Deliver a consistent, disciplined coaching and performance management process by observational coaching, joint sales calls, growth and development, utilization of training tools, all leveraging our culture of reward and recognition

Provide guidance and direction to branch team to ensure compliance of regulatory, security and internal controls, which includes timely completion of all branch operations tasks

Performs other duties as assigned; duties, responsibilities and / or activities may change or new ones may be assigned at any time with or without notice

Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education Qualifications

High School Diploma GED, or equivalent experience (required) or

Bachelor's Degree (preferred)

Experience Qualifications

3 years Experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team.

required)

3 years Demonstrated small business deposit / credit experience and familiarity with small business operations (required)

General understanding of financial statements and concepts

required)

Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports

required)

Demonstrated ability to leverage Centers of Influence (COIs) to further promote business

required)

Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals

required)

Demonstrated ability to effectively communicate and possess strong public speaking skills

required)

Licenses and Certifications

Notary License (preferred)

Tactical Skills

Lead by example and ensure consistent delivery of distinctive service for all clients; Develop the skills and confidences required of a high-performing team and profitably grow the business through enduring client relationships

Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions

Leads Branch sales team with a proactive client focus with preset appointments and quality conversations leading to recommendations that support clients’ financial wellness goals, leveraging system generated lead lists, walk ins, and professional contacts

Champions and fosters a culture that embraces change and continuous improvement and aligns change initiatives with the best of present organizational values, strategic intent, and practices; keeps focus on the desired end state while acknowledging the human impact

Strong work ethic and high level of integrity

Excellent Time management skills with ability to lead team through multiple priorities

Personal Skills

Adaptability

Collaboration

Critical Thinking

Decision Making

Emotional Intelligence

Practical Skills

Business Acumen

Oral & Written Communication

Risk Management

Storytelling

Change Navigation

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

Consumer Retail Management - Ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate / grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.

Travel

Occasional travel to include overnight stay.

Driving Requirements

Ability to routinely and frequently operate a motor vehicle with a valid driver's license.

INDWA

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $72,000 to $95,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date : 05 / 12 / 2025

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Salary : $72,000 - $95,000