What are the responsibilities and job description for the Customer Support Engineer position at Keyfactor, Inc.?
A company is looking for a Customer Support Engineer to resolve technical obstacles and ensure customer satisfaction.Key ResponsibilitiesLead troubleshooting of medium complexity incidents and maintain professional communication with customersOwn resolution plans for complex cases and analyze logs to optimize case handlingDocument solutions for common issues and develop training programs for support teamsRequired QualificationsBachelor's degree or equivalent experienceExperience with cloud-based products / services and systems like Windows Server OS and LinuxProficiency in SQL Database and understanding of network topologiesExperience with case management using ZendeskKnowledge of security best practices in infrastructure or application solutions is a plus
