What are the responsibilities and job description for the Support Engineer position at Integritek?
Company Description
Headquartered in Austin, Texas, and providing managed services globally, Integritek is a premiere provider of technology services and support. Integritek was formed with the purpose of combining "integrity with technology." Our primary goal is to be a trusted adviser to our customers, providing our services to them with the utmost integrity, honesty, and professionalism. The solutions we offer cover a wide range of technological needs; IT management, IT consulting and a full array of communication services.
Job Description
Key Accountabilities :
The Senior Systems Engineer leverages technical expertise in the area of end user engineering to strengthen the reliability, efficiency, and performance of client systems. It is critical that this role be a technical partner to implement established standards and procedures which support the client's managed infrastructure along with ensuring operational stability. This role is responsible for implementing reliable solutions that maintain the integrity of the existing infrastructure as well as meet the customer's objectives. Works effectively in a team to establish synergies with IT peers across the organization.
Responsibilities
- Coordinating and leading in the design, testing, evaluation, implementation, and support for multiple complex platforms of large size and complexity (hardware, operating systems, software, systems tools and IT processes).
- Consult with other business units (e.g. application development groups, Field Services Technical Support, etc.) to configure platforms for product installation.
- Ensure platforms / systems conform to established enterprise / industry standards (systems management, security, operating systems, etc.) and reference models.
- Design and document enterprise standards and procedures.
- Serve as a point of escalation, providing technical support, as needed, to Support Technicians and Field Services teams.
Qualifications
Qualifications
Essential Knowledge, Skills, and Competencies
To successfully perform in this role, an individual must consistently demonstrate the following abilities :
Purpose Driven
Project Management
Executes with Tenacity
Technical Prowess
Other Expectations
Experience & Education
Additional Information
The Contributor Expectations outlined in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and / or skills required of all personnel so classified, nor do they constitute an employment contract. Like all other Integritek employees, you are an employee at will who can be terminated, with or without cause, at any time, at the option of either Integritek or yourself.
While performing the essential duties of this job, the employee may need to sit for prolonged periods of time to travel or work at a station equipped with a computer and phone. Motions such as bending, stooping, crouching, pulling, and pushing may occasionally need to be performed, as well as lifting items up to 10 lbs. Integritek is an Equal Opportunity Employer and may make reasonable accommodations to enable individuals with disabilities to perform the essential functions.
