What are the responsibilities and job description for the Support Engineer position at Cloud Campaign?
Who We Are
Cloud Campaign is shaking up the social media marketing space with our powerful platform built for digital agencies and enterprise companies. Our mission? Make social media management seamless, scalable, and stress-free.
We’re a fast-growing, venture-backed SaaS startup with a tight-knit team that values innovation, transparency, and creating amazing experiences for our customers (and each other). Recognized as one of the "Top Small Companies to Work For in Colorado" by BuiltIn in 2022 and a Top 100 Early-Stage Company by Will Reed in 2023, we’re on an exciting journey—and we want you to be a part of it!
Core Values That We Live By
As a key member of the Customer Success team, you will be responsible for providing technical support and solutions to customers, ensuring seamless integration, data flow, and operational efficiency. This role requires strong problem-solving skills, scripting expertise and a deep understanding of the Cloud Campaign code base, so you can seamlessly interface with our engineering team to discover and implement solutions. The salary range for this role is $60,000- $70,000 annually.
What You’ll Do
Required:
🚀 Startup Energy, Real Impact – Your work will directly shape the future of our company and product
Benefits & Perks
✅ 100% employer-paid medical, dental, and vision insurance for employees
✅ Partial medical coverage for dependents with 100% dental and vision coverage for dependents
✅ FSA & Life Insurance
✅ Unlimited PTO & Paid Parental Leave
✅ Stock Options – Share in our company’s success
✅ Healthy Living Benefits & Technology Stipend
✅ Yearly Company Retreat & Monthly Fun Events
✅ Half-Day Fridays & Weekly Office Lunches
✅ Hybrid work environment from our Portland, Oregon or Boulder, Colorado office
Join us and be part of a company that values innovation, teamwork, and customer success!
🚀 Apply today to help shape the future of social media marketing with Cloud Campaign!
Cloud Campaign is shaking up the social media marketing space with our powerful platform built for digital agencies and enterprise companies. Our mission? Make social media management seamless, scalable, and stress-free.
We’re a fast-growing, venture-backed SaaS startup with a tight-knit team that values innovation, transparency, and creating amazing experiences for our customers (and each other). Recognized as one of the "Top Small Companies to Work For in Colorado" by BuiltIn in 2022 and a Top 100 Early-Stage Company by Will Reed in 2023, we’re on an exciting journey—and we want you to be a part of it!
Core Values That We Live By
- Balance over Burnout
- Default to Transparency
- Maintain a Learner's Mindset
- Provide an Amazing Experience
- One Team, One Mission
As a key member of the Customer Success team, you will be responsible for providing technical support and solutions to customers, ensuring seamless integration, data flow, and operational efficiency. This role requires strong problem-solving skills, scripting expertise and a deep understanding of the Cloud Campaign code base, so you can seamlessly interface with our engineering team to discover and implement solutions. The salary range for this role is $60,000- $70,000 annually.
What You’ll Do
- 🐞 Reproduce and triage bugs like a pro
- 🛠 Run SQL queries to help with customer data exports and the clean up of data
- ☁️ Work within AWS to white-label customer accounts, check data, and more
- 🔄 Manage data piping into our customer success tool — Custify
- 💻 Help out with internal IT needs
- 🤳 Join customer calls to help debug and troubleshoot tricky issues
Required:
- 2 years of experience as a Support Engineer or in a similar role
- BS or BA in Computer Science or coding bootcamp completion or equivalent
- SQL expertise
- Experience with AWS products (Dynamo, RDS, ACM, EC2)
- Basic understanding of Java code
- Scripting skills (Python or Bash)
- Experience with Social Media Marketing Tools
- Strong communication skills both written and verbal
- Collaborative mindset
- Logical/Perceptive, problem-solving, detail-oriented, solution-oriented
- Flexibility/Adaptability/Dealing with Ambiguity
🚀 Startup Energy, Real Impact – Your work will directly shape the future of our company and product
- 🎉 Team-Oriented Culture – We believe in balance, transparency, and always learning.
Benefits & Perks
✅ 100% employer-paid medical, dental, and vision insurance for employees
✅ Partial medical coverage for dependents with 100% dental and vision coverage for dependents
✅ FSA & Life Insurance
✅ Unlimited PTO & Paid Parental Leave
✅ Stock Options – Share in our company’s success
✅ Healthy Living Benefits & Technology Stipend
✅ Yearly Company Retreat & Monthly Fun Events
✅ Half-Day Fridays & Weekly Office Lunches
✅ Hybrid work environment from our Portland, Oregon or Boulder, Colorado office
Join us and be part of a company that values innovation, teamwork, and customer success!
🚀 Apply today to help shape the future of social media marketing with Cloud Campaign!
Salary : $60,000 - $70,000
