What are the responsibilities and job description for the HPC Service Desk Technician - 1990 position at KeyLogic Systems?
See Job Description
Overview Position : Network Tech II Location : Albuquerque, NM Salary Range : $27.65 - $33.65 per hour Clearance : Clearable to Q KeyLogic is seeking someone with two years’ experience in IT Computing Infrastructure to join our dynamic One Stop Service Desk team. You will be part of a team that provides a “one stop” interface for user support in scientific, engineering, and High-Performance Computing (HPC) resource users. The team also performs the full lifecycle management (analysis, design, development, testing, implementation, integration, and maintenance) of user support capabilities, including a ticketing system, a web portal, a knowledge base, a group chat system, and training room. Qualified applicants must have the technical skills necessary to support a leading-edge computational science and engineering environment together with a strong customer service ethic. Responsibilities :
- Provide users with interactive issue troubleshooting in a complex computing hardware and software environment
- Monitor user issue tickets through to resolution by other support teams and document resolutions in a knowledge base
- Work with application and system supporters to identify advanced solutions to user issues
- Enhance a user support application (e.g., issue tracking tool) through software design and development to improve performance and add functionality
- Work on maintaining a commercial tool and One Stop's customizations of that tool (e.g., upgrading to the latest version or identifying and resolving a scripting error) Qualifications :
- High School Diploma and two or more years of experience in IT user support role and a strong customer service commitment
- Must be a US Citizen
- Ability to obtain and maintain a U.S. Department of Energy Q security clearance. Required Skills :
- Familiarity / experience with programming and scripting languages such as Bash or Java
- Strong technical aptitude and ability to research and solve complex issues independently.
- Effective oral and written communications skills along with a strong customer service commitment.
- Experience working with application vendors to understand, implement and maintain applications in a Linux environment.
- Familiar with information security best practices Desired Skills :
- Knowledge / experience with engineering and High-Performance Computing user environments, such as programming models, engineering applications, etc.
- Systems administration experience with either windows or Linux servers.
- Knowledge of DevOps tools, chat tools, or web technologies.
- Experience with Knowledge-Centered Service (KCS) methods.
- Experience with Gitlab, Jira, MatterMost, or Joomla.
- Knowledge of IT Service Management (ITSM).
Salary : $28 - $34
