What are the responsibilities and job description for the Programming Technician position at KEYME LLC?
About Us
KeyMe Locksmiths is an exciting company disrupting the $12B locksmith industry through its robotics technology, retail footprint and nationwide locksmith network. KeyMe Locksmiths leads the industry in both customer experience and technological innovation, consistently setting new standards for service excellence and reliability.
KeyMe Locksmiths operates more than 6,500 fully automated self-service key duplication kiosks that can be found in major retailers across the country including Walmart, Kroger, Albertsons, 7-Eleven, Menards, and many others. Via AI and robotics, KeyMe Locksmiths allows users to store, share, and duplicate their physical keys and RFID cards at the Kiosk. Additionally, KeyMe Locksmiths operates the largest nationwide marketplace for residential and commercial locksmith services offering customers a one-stop solution for all their locksmith needs ranging from lockouts, vehicle keys, home, commercial and custom jobs.
We’re committed to providing a diverse, equitable and inclusive workplace where team members from all backgrounds, ethnicities, cultures, and experiences feel welcome and thrive. KeyMe Locksmiths does not discriminate against qualified applicants or employees with respect to any terms or conditions of employment on account of any characteristic protected by state or federal law or local ordinance.
Role Overview
As a Programming Technician, you’ll provide high-quality car key duplication and programming services to customers at retail partner locations. You’ll represent KeyMe Locksmiths by performing technical tasks including, key cutting, fob programming, and troubleshooting – ensuring professional service and precision in every interaction.
What You’ll Do
- Travel daily to assigned retail partner locations
- Cut and program a variety of car keys, including standard, chip, fob, and remote keys
- Maintain a clean, organized mobile work area and follow strict operating procedures
- Track daily performance, sales, and inventory using a company-provided tablet or POS system
- Work independently while upholding high standards of service and professionalism
- Address and resolve product issues and customer concerns
- Perform key programming, re-keying, and cutting to code
- Ensure compliance with company policies and procedures, as well as relevant regulations, regarding product promotion and sales activities
- Maintain company vehicles, conduct audits, and keep accurate sales logs
How We Know You Can Do It
- Experience with car key cutting or programming
- Familiarity with locksmithing or basic automotive services
- Organized and detail-oriented with strong time management skills
- Comfortable using mobile technology, tablets, or point-of-sale (POS) systems
- Able to work independently with minimal supervision and take full ownership of results
- Strong problem-solving ability and comfort working with tools and technical tasks
- Willingness to follow processes, maintain inventory, and uphold safety protocols
Requirements
- High school diploma or GED required
- Valid driver’s license and clean driving record
- Able to work a Wednesday–Sunday schedule (off Monday & Tuesday)
- Able to lift up to 50 lbs and stand for extended periods of time
- Must pass a background check
- Willing to travel throughout the Chicago and its surrounding areas
What We Offer
- Hourly base pay uncapped commission
- Company vehicle, tools, equipment, and uniform provided
- Health, dental, and vision insurance
- 401K plan with match
- PTO
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Basic Life and AD&D Insurance
