IT Project Manager

Hi Folks,

One of my client based in Chicago, IL is looking for IT Project Manager, who has extensive working with Agent Performance applications and contact Center Data Analytics. Please go through the below in-detail job description. If you are applicable share your updated resume.

Notes:

• Project Name: Agent Performance applications and Contact Center Data Analytics
• What is the length of the assignment? 6 months (extended further if good performance)

Top 3 skill sets required for this role:

• Strong Technical Product management knowledge and understanding
• Requirements analysis and prioritization
• Cross functional collaboration and Communication

Nice to have skills or certifications:

• Certified Scrum Product Owner (CSPO)
• SAFe Product Owner/Product Manager (POPM)
• Data Science and ML Certifications

Interview Process:

• 2-3 rounds
• Who will the 1st round/2nd round will be with (i.e. 1st round HM, 2nd round team members/lead): 1st round HM, 2nd round team members in person, 3rd round In person HM
• Which rounds will be Video or Onsite (i.e. 1st round Video /2nd round Onsite): 2 rounds in person
• Will the candidate(s) need to provide portfolios or IT samples before interview or during interview? That will be great

REQUIRED EXPERIENCE:

• BS/BA degree in computer science, engineering, science, math or related field. MS or MBA preferred.
• 7-10 years of progressive roles in product management.
• 5 years of experience in supply chain, inventory management or industrial supply distribution
• Solid proven track record of driving multiple initiatives simultaneously; preferably within a large organization.
• Experience with building, managing, growing and developing a product management team.
• Demonstrated expertise within industrial distribution.
• A track record of successfully managing products through entire life cycle from inception to launch.
• A track record of delivering business results and managing a product or product line P&L.

COMPETENCIES:

• Strong change leadership including the ability to coach and consult leaders on the steps necessary to lead change.
• Demonstrated ability to design complex solutions to create advantaged software.
• General manager mentality, entrepreneurial drive, and proven ability to influence others.
• Exceptional written, verbal, and presentation skills; excellent interpersonal skills.
• Continuous improvement and innovation mindset that results in the understanding of emerging technologies and how they might apply within the organization, as well as driving creativity, acting with agility and thinking outside current boundaries.
• Superior process design skills and operational orientation.
• Strong ability to lead cross-functional teams and navigate a matrixed organization.
• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project business cases.
• Comfort with ambiguity.
• Thrives under pressure and working to aggressive timelines.
• Insatiable will to get things done.

Description:

• The Sr. Product Manager creates and drives the product strategy, vision, and roadmap of future supply chain initiatives.
• We are looking for an exceptional product manager to help guide and chart a course for United Airlines Tech Ops Supply Chain Digital Technology strategy.
• The Sr. Product Manager is customer focused and technology savvy ? with a supply chain background. The role will solve complex, cutting-edge problems and lead a team that gets things done.
• The Sr. Product Manager will assume end-to-end accountability for a technical product with a high degree of ownership over critical features and the customer experience.
• This role is inherently cross-functional and will work closely with business partners, UX design, operations, IT, and executive teams to envision, develop and launch innovative products.
• The Sr. Product Manager is both creative and highly analytical, able to work extremely effectively in a matrix organization, adept at synthesizing a variety of technologies and capabilities into products and applications that customers love.
• Build an end to end understanding of the current Tech Ops Supply Chain ecosystem. Be a passionate advocate for the customer. Be a subject matter expert on competitors, products and industry needs.
• Provide strong thought leadership and influence key stakeholders towards company goals.
• Understand and articulate business needs, conduct on-going business research, leverage internal knowledge and expertise, and prioritize functional requirements.
• Conceptualize the needs of the business and build the product vision, strategy, roadmap, and requirements; as well as ensure we sustain, build adoption, focus on project management results, and communicate effectively:
• Product Vision: Define the product vision in alignment with rhythm of business (i.e. annual planning, 3 year planning, etc.). Use knowledge of both United and the industry to ensure the platform stays current with emerging technologies and industry trends.
• Strategy, roadmap, and requirements: Develop the product roadmap by defining both long term strategy and short term plans to achieve the product vision and deliver business results.
• Assess the needs, opportunities, and pain points for the platform within United s evolving systems landscape. Manage a cross-functional process for prioritizing, delivering and launching major product releases and incorporating enhancement requests to existing features. Deliver in a consistent cadence of releases.
• Translate customer needs into product requirements. -Sustain: Ensure consistent execution of product lifecycle processes from concept to launch and beyond. Be the internal and external authority and advocate for your given area of focus.
• Adoption: Readiness planning starts when the project is conceived. Communicate and coordinate launch across all organizations including business and Digital Technology teams.
• Pre-coordinate with adopting teams. Define, deliver (or update) readiness materials, FAQs, etc. as required to support launch.
• Project management results: Define both long strategy and short term plans to achieve the product vision and deliver business results. Manages the coordination of activities into a single product release with consideration of schedule, risk management, escalation of issues, balances tradeoffs, etc.
• Communications: Both facilitate and develop content for meetings up to the VP level landing the appropriate message for the audience.