Client Support Agent

Job Description

Job Description

We are a prominent sales and business development firm in the McAllen area that represents top clients in the telecommunications industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we’ve seen exceptional growth and success, which highlights our commitment to driving results and innovation. As the Client Support Agent, you will work closely with clients and customers alike to bolster brand awareness in the community and in turn drive sales revenue. Our Client Support Agents are experts in our clients’ products and services, and they are excited to share their knowledge directly with consumers. If you’re a people-person with a passion for telling clients’ brand stories, we want to hear from YOU!

Client Support Agent Day-to-Day Responsibilities :

• Work directly with customers to promote our clients’ brand, products and services
• Explain product features and benefits to customers and confidently answer any inquiries
• Report customer feedback to Senior Management and clients, providing feedback on areas of improvement
• Analyze client acquisition metrics and KPI’s to maximize sales and drive revenue
• Adhere to our clients’ compliance standards and maintain professionalism throughout the sales process
• Drafts, organize and maintain sales contracts on behalf of our clients
• Attend in-person and virtual meetings with fellow Client Support Agents to develop customer service, sales, and leadership skills

We are committed to seeing our Client Support Agents succeed, so we provide the necessary tools and resources to thrive within our company. Each Client Support Agent receives in-house training from our Senior Client Support team. This is an entry level role, so no experience is required to apply. Desired skills and qualifications for the Client Support Associate include :

LI-Onsite

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