Customer Support Specialist CSR

Description

We are looking for a Customer Support Specialist to connect with our insurance customers. In this role, you will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded.

To ensure success as a Customer Support Specialist, you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. Ultimately, a top-class Customer Support Specialist is friendly and efficient when handling complaints or providing policy information.

Only candidates located between Marathon to Key West should apply.

Responsibilities

• Learning and understanding company insurance products.
• Answering calls and responding to customer complaints.
• Accessing customer accounts and policy schedules.
• Providing customers with detailed information.
• Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
• Managing the customer database.

Requirements

• High school diploma or GED.
• Previous experience working as a Customer Service Representative preferred.
• In-depth knowledge of insurance products and policy schedules preferred.
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills and knowledge of database software.
• Proficient computer and typing skills.
• Advanced knowledge of telephone and call forwarding systems.
• Ability to remain calm in stressful situations.
• Ability to explain detailed concepts in a simple way.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 39 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Big Pine Key, FL 33043 (Preferred)

Work Location: In person

Salary : $20 - $25