What are the responsibilities and job description for the Bilingual Appointment Scheduler position at Keystone Advisors?
Position Summary:
The Appointment Scheduler is responsible for managing inbound and outbound calls related to patient scheduling for medical services within the healthcare system. This role ensures a seamless experience for patients by efficiently coordinating appointments, verifying insurance, and maintaining accurate patient records. The ideal candidate will exhibit excellent communication skills, attention to detail, and the ability to handle high call volumes in a fast-paced environment.
Key Responsibilities:
- Answer inbound calls from patients and healthcare providers, responding to inquiries related to appointments and services.
- Schedule, reschedule, and confirm appointments for medical consultations, diagnostic tests, and follow-ups.
- Verify patient insurance information and collect necessary documentation for appointment processing.
- Provide information on healthcare services, physician availability, and office locations.
- Accurately update and maintain patient records in the system, ensuring data privacy and compliance with healthcare regulations (e.g., HIPAA).
- Address patient concerns and escalate complex issues to appropriate departments when necessary.
- Work closely with the call center team to meet performance goals related to call handling and scheduling efficiency.
- Maintain knowledge of healthcare policies, procedures, and scheduling protocols.
Qualifications:
- Must be Bilingual/Fluent in Spanish and English.
- High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
- Minimum of 1-2 years of experience in a call center or customer service environment, preferably in healthcare.
- Familiarity with healthcare scheduling systems.
- Strong communication skills, both verbal and written.
- Ability to manage time effectively and prioritize tasks in a high-volume setting.
- Proficiency in Microsoft Office Suite and database management.
- Knowledge of medical terminology and healthcare insurance processes is advantageous
Competencies:
- Compassion and empathy in patient communication.
- Strong organizational and multitasking skills.
- Problem-solving mindset and ability to handle difficult conversations professionally.
- Commitment to maintaining confidentiality and adhering to healthcare compliance standards.
Work Environment:
This is a full-time position in a call center environment, requiring the ability to sit for extended periods and manage a high volume of phone calls.
Schedule flexibility is required, including occasional evenings and weekends.
