Meals on Wheels Coordinator

Come work for Keystone to support our mission of strengthening the capacity of individuals and families to improve their quality of life.

Keystone employees enjoy:

• A Flexible Workplace
• Great Work Culture
• Comprehensive job related training
• Growth Opportunities

Full Time employees at Keystone are offered a full slate of Benefits including: Medical, Dental, Vision, Flexible Savings Accounts and Health Savings Accounts. Benefit eligible employees also receive Sick and Vacation Leave, 12 Paid Holidays, Employer paid Life Insurance, Long Term Disability and Employer contributions to Health Savings Accounts and 403B matching.

Title: Meals on Wheels Coordinator

Status: Regular, Full Time (30 hours per week)

Classification: Non-Exempt

Reporting Relationship: Director of Senior Services

Program/Department: Senior Services

Salary Range: $21/hour

Position Description:

The Meals on Wheels Coordinator will coordinate Meals on Wheels (MOW) Services for Keystone Community Services including ensuring the delivery of meals to clients and maintaining program databases while providing clear and excellent customer service for all involved parties.

This position will work with other Keystone departments as well as community and county partners to support and grow the program under the direct supervision of Keystone’s Director of Senior Services.

The Meals on Wheels Coordinator works out of Keystone’s West 7^th Street Community Center in St. Paul. The anticipated hours for this position are from 8:30 a.m. to 2:30 p.m., Monday through Friday.

Essential Functions:

Meals on Wheels (MOW) Coordination and Delivery: 75%

• Complete client intake by gathering the required information from the referral source, contacting the client to review policies, and discussing preferences and menu options.
• Enter and maintain accurate client information in program databases. Update preferences and schedules in the database promptly. 
• Provide ongoing customer service over the phone with clients who wish to make changes to their meals.
• Maintain route sheets and adjust routes as appropriate.
• Check in with volunteers before and after delivery; provide a feedback option for them if you are not available..
• Alert family or primary contact if a driver indicates a concern.
• Create month-end reports for supervisor.
• Follow up with clients regarding billing issues and outstanding balances.
• Deliver meal routes as necessary.
• Stay current on all necessary food safety licenses and regulations from the city, county, state, and federal levels.

Partnerships and Collaboration: 20%

• Work with the Volunteer Engagement Manager to recruit and train volunteers and maintain the volunteer schedule. 
• Work with the Grocery Delivery coordinator to grow each other’s client base and review shared client needs.
• Work with case managers on client concerns and service agreements.
• Consult with Supervisor and/or Care Manager when client issues arise.
• Work with Metro MOW and Ramsey County MOW to reconcile billing.

Other: 5%

• Perform other duties or projects as assigned.
• Participate in weekly staff and regular agency meetings.
• Participate in training that pertains to your position.

Qualification Requirements

• A high school diploma or equivalent.
• One year of experience working with seniors and volunteers in a community setting.
• Prior experience with scheduling, planning, and logistics.
• Previous database experience and the ability to learn new software.
• A valid MN Drivers License and reliable transportation.
• Excellent customer service and communication skills.

Qualification Preferences

• Bilingual fluency in another language (Spanish, Karen, or Hmong preferred)
• Prior experience working in a non-profit setting.

Physical/Mental Requirements

• Able to lift 30 lbs. from floor to shoulder height and to bend and twist while lifting
• Frequent sitting, frequent standing
• Computer work, telephone calls
• Able to use Microsoft suite software, telephone, calculator

The above statements are not intended to encompass all the functions and qualifications of this position. Rather, they are intended to provide a general framework of the requirements of the job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

EEO/AA EMPLOYER