What are the responsibilities and job description for the Account Relationship Manager - Agronomy position at Keystone Cooperative, Inc.?
Job Description
SUMMARY: This position is responsible for communicating the value we bring to a customer and ensuring that those values are delivered and realized by our customers. This position delivers on Keystone’s promise of being the farmer’s trusted business partner. This includes being the primary resource for customers regarding current and future technologies via Keystone’s Elite AGx and Connect platforms.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Gain in-depth knowledge and insight of assigned customer’s initiatives, goals, and strategies through regular interaction with all levels within the customer’s operation, including understanding the producer’s business drivers, strategy and buying practices
Utilize AGx, Connect and other tools to assist customers in interpreting information and make sound recommendations
Ask good questions to understand customer’s strategy and adapt our offering to best fit the customer’s goals.
Ensure objectives and targets of the producers are met by the development of a Customer Account Plan. Incorporate regular review of plan with Sales Lead, Regional Director and Operational team to identify, evaluate and respond to key business issues of the accounts and provide ultimate service to the customer
Detail, position and sell Keystone products and services during on-farm calls, telephone calls, text messaging and other formats to achieve communication style desired by customer
Set and achieve sales volumes, profit margins and other goals for each assigned account.
Maintain account and sales call records via Keystone Connect and Strategic Account Profile Sheets
Communicate with Location Manager and Operations daily on account progress, account service and potential issues or opportunities with assigned accounts. Cooperate with decision makers and operational individuals within different businesses (Grain, Agronomy, Energy and Swine & Animal Nutrition) on all account developments
Provide customer service and act as one of the primary points of contact for customers including resolving customer issues and complaints
Develop work habits that create, build and support the go to market strategy within the organization. Adapt to and communicate changes in strategies to key stakeholders.
SKILLS & QUALIFICATIONS:
Basic understanding of crop production, including basic agronomics
Strong written, verbal and interpersonal communication skills including the ability to build and maintain successful business relationships
Excellent organizational skills and ability to work well within strict time frames, despite numerous interruptions
Capable of learning diverse product portfolios, margin expectations and deliver profitability to company and farmer-owners
Strong analytical skills and ability to accurately calculate information
Ability to work independently and make appropriate decisions
Work hours necessary to be successful and travel as needed
Proficient with MS Office suite and company specific software. Ability to understand and utilize additional technological tools and resources
EDUCATION & EXPERIENCE:
Bachelor’s degree in agricultural related field preferred; or a combination of education and/or experience.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stand; walk and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
