What are the responsibilities and job description for the Claims Coordinator position at Keystone Insurers Group Corporate?
POSITION SUMMARY:
The Claims Coordinator provides clients and the internal claims team with support of the intake and reporting of claims and ensures client information is arcuate in the CRM. The Claims Coordinator works as liaison between the client base and Keystone internal stakeholders to help ensure quality services are delivered.
ESSENTIAL JOB FUNCTIONS:
- New Claim intake- carrier filing, email notifications, set up in salesforce, assign claims consultant
- Loss Run Coordination-monthly request to agents/clients, review for accuracy against salesforce claims of open/closed files, missing data, email notification to claims consultant
- Assist in new client on-boarding process.
- WC Panel management- request new client physician panels, update, review, save to client folder, email client postings, client panel renewal updates.
- WC Policy renewal information- update salesforce, tracking data
- Claims Fax Distribution- distribute to team
- Claims Medical Bill Processing- sending billing to carrier, saving/documenting into claims folders
- Performs other duties as assigned by director of claims
KNOWLEDGE/SKILLS/ABILITIES:
- Strong Interpersonal skills
- Exceptional verbal and non-verbal communication skills
- Organizational and time management skills
- Strong computer and information technology skills
- Strong attention to detail and quality
- Ability to be flexible and adapt to the dynamic nature of the position
- Ability to foster and maintain relationships
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
This job operates in a professional office environment, either in person or remote. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
TRAVEL REQUIREMENTS:
This position may require rare travel out of state.