What are the responsibilities and job description for the Above Store Leader position at KFC?
Continue your career path buy joining our team! At EMERGE! you'll work and have fun at the same time, while accomplishing impressive results and building a great team. You'll build relationships with great people and provide great customer service. If you're already a successful manager, you need to check out our (Area Coach) District Manager position. As a District Manager, you have the keys to multiple $1 million business (literally!). And when you grow your team and the business by making our customers' day, you get rewarded in a big way.
The job duties include:
Requirements:
The job duties include:
- \tManages, trains, and coaches General Managers
- \tDirects and assist with assigning employees as needed to ensure all aspects of service meet operational standards
- \tAdheres to and monitors management compliance of the employee handbook, policies and practices.
- \tTakes appropriate action to address employee issues and policy violations and immediately
- \tReviews employee and management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with company policies and applicable law.
- \tMonitors multiple restaurant cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary.
- \tMonitors performance of vendors. Takes immediate corrective action when necessary.
- \tAudits units employment-related records and payroll records.
- \tReinforces the importance of placing guest needs first to management on a consistent basis.
- \tResponds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary.
- \tRecruits, interviews and hire management team members to achieve proper staffing levels.
- \tApproves compensation levels of employees and managers within company guidelines.
- \tPrepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.
- \tDevelops and implements a marketing plan for region.
Requirements:
- \tHigh school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
- \tMinimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision - Multi-unit supervision experience is preferred.
- \tRequired to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays
- \tKnowledge of recruiting, interviewing and selection practices
- \tKnowledge of federal and state labor laws as well as local health and sanitation laws and regulations
- \tLeadership and supervisory practices and skills; effective verbal and written communication skills - Basic accounting and computer skills
- \tAbility to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
- \tProblem solving, decision-making and conflict-resolution skills
- \tAbide by the company's appearance, uniform and hygiene standards
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