Business Analyst - Deal Processing Platform

Responsibilities

Kforce has a client in Juno Beach, FL that is seeking a Business Analyst - Deal Processing Platform. Summary: We are seeking a motivated Business Analyst to join our Commercial Operations & Strategy team. The ideal candidate will play a pivotal role in enhancing our deal processing and CRM platforms used by our energy marketing business unit to sell power and gas across various markets in the US. This role requires a candidate who is detail-oriented, has strong analytical skills, and excels in a collaborative environment. Responsibilities:

• Work closely with stakeholders, including Product Owners, Sales, Pricing, and Operations teams, to gather and document business requirements
• Create and refine user stories in the product backlog to align with business goals and project timelines. Work with product owner to prioritize user stories according to business needs
• Develop and execute test cases and test scenarios to validate that the functionality meets business requirements
• Collaborate with QA teams to ensure comprehensive test coverage and resolve defects promptly
• Conduct UAT (User Acceptance Testing) and gather feedback to ensure that the platform meets user expectations
• Develop training materials, user guides, and documentation to support the onboarding and ongoing education of sales teams
• Conduct training sessions and workshops to ensure the sales team is proficient in using the deal processing platform
• Provide ongoing support to users, answering questions, and troubleshooting issues related to the platform
• Identify areas for process improvements and system enhancements based on user feedback and data analysis
  
  

Requirements

• Bachelor's degree in Business Administration, Information Systems, or a related field
• 3 years of experience as a Business Analyst or similar role
• Demonstrated experience in writing user stories, requirements gathering, and conducting user testing
• Excellent communication and presentation skills, with the ability to train and support end-users
• Strong analytical and problem-solving skills with attention to detail
  
  

Preferred Qualifications

• Experience in energy marketing (natural gas and/or power) or similar industry
• Proficiency in project management and collaboration tools (e.g., Jira, Confluence)
• Experience with Agile methodology and working in Agile teams
• Experience with CRM systems (Salesforce) preferred
• Experience with billing systems (VertexOne) preferred
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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