Business Process Outsourcing Consultant

Responsibilities

Kforce has a client in Orlando, FL that is seeking a hybrid Business Process Outsourcing (BPO) Consultant to join their team. Responsibilities:

• Interact with all levels of Supply Chain and be able to document existing processes, manage and analyze data, and recommend enhanced business processes
• Use knowledge and understanding of process improvement approaches to train and/or facilitate working sessions regarding business processes
• Provide expertise based on previous experience with training and technical assistance, business process analysis, change management, and other performance improvements
• Lead the analyses of operations, business processes, and organizational structures using business process reengineering and improvement methods and tools
• Support implementation activities using change management approaches and interact with staff and senior leadership to accomplish project objectives
• Provide guidance and advice to senior leaders and officers on the most effective and efficient use of resources to ensure positive and measurable outcomes
• Maintain inventory of business processes and coordinate updates to the inventory working with various Operations department teams
• Identify and develop standard approaches, toolsets, and training needs to further define and build out the foundation of the Business Process Engineering function
• Identify opportunities to improve work processes, enhance the quality of service and productivity, and communicate opportunities to Operations department leadership
• Develop and monitor scorecards and other tools to measure the success of process improvement initiatives
• Support the development and implementation of policies and procedures necessary to support Operations processes
• Support the development of service and operating agreements
• Stay abreast of leading practices for business process documentation and execution
• Champion process improvement methodologies (e.g., Lean)
  
  

Requirements

• Be able to work in a team environment and provide business process management expertise to staff engagements and project workstreams
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.