Business Process Consultant - Remote

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.  

A partner of the Optum Care network, WellMed Medical Group, is seeking a Business Process Consultant to optimize and scale the CareCoach Connect program across TX and FL. The CareCoach Connect program provides both longitudinal and episodic medical care to mostly Medicare-aged patients on a Medicare Advantage plan. This role works closely with business operations, information technology, and other stakeholder teams. This  role helps deliver solutions that ensure that critical business capabilities are implemented effectively to achieve expected growth, efficiencies, medical cost savings and return on investment within WellMed’s Care in the Home Business.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. *Preference is for candidates located in Central or Eastern time zones

Primary Responsibilities:

• Collaborate with stakeholders to assess current-state business processes, identify inefficiencies, and uncover opportunities for improvement
• Lead workshops and facilitate discussions to gather requirements and align on future-state workflows
• Develop and implement process improvement strategies using methodologies such as Lean Six Sigma or other industry best practices
• Analyze healthcare-specific data to identify trends, measure process performance, and drive decision making
• Design and document optimized workflows, policies, procedures
• Provide change management support to ensure smooth implementation and adoption of new processes
• Monitor and evaluate post-implementation performance to ensure sustainable outcomes

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5 years of experience in tracking, planning projects, working with data sets and making data-driven analytical decisions and recommendations
• 5 years of experience leading continuous improvement projects using Lean Six Sigma and other continuous improvement methodologies
• Proven solid presentation skills across all levels of leadership
• Proven ability to facilitate meetings, face to face or virtual, to drive action
• Driver’s License and access to a reliable transportation

Preferred Qualifications: 

• Project management certification
• Risk management certification
• Familiarity with ServiceNow issue management system
• Working knowledge of smartsheet

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Salary : $89,800 - $176,700