What are the responsibilities and job description for the Call Center Manager position at Kforce Inc?
Responsibilities
Kforce has a client in Pittsburgh, PA that is seeking a Call Center Manager. Summary: The company is hiring for the Director, Operations role. This position involves leading and strategically directing the CS contact center. Responsibilities include defining policies and procedures to ensure the call center delivers a unique member experience for clients. The role also involves spearheading cross-functional operational service delivery initiatives and managing daily operations.
Requirements
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Pittsburgh, PA that is seeking a Call Center Manager. Summary: The company is hiring for the Director, Operations role. This position involves leading and strategically directing the CS contact center. Responsibilities include defining policies and procedures to ensure the call center delivers a unique member experience for clients. The role also involves spearheading cross-functional operational service delivery initiatives and managing daily operations.
Requirements
- Bachelor's degree or equivalent business experience
- At least 10 years of experience managing strategic relationships with vendors, payers, or partners
- At least 7 years of operational experience in inbound and outbound call centers, preferably in healthcare
- Minimum of 5 years in progressive management roles
- Experience managing over 5 direct reports and 200 indirect reports
- Proven ability to communicate effectively with clients and executives, and present to senior management
- Professional skills in personal presentation, verbal, and written communication
- Strong understanding of HIPAA regulations
- Proficient in Microsoft Office (Excel, Visio, Word, PowerPoint, Outlook), call center applications, training and quality applications, workforce management tools, and other related software
- Data-oriented with the ability to assess, plan, and implement changes
- Excellent verbal and written communication skills
- Ability to thrive in a fast-paced environment
- Self-motivated with strong organizational and prioritization skills, and the ability to multi-task with attention to detail
- Proven leadership and management experience
- Strong technical skills, computer knowledge, and workforce management experience
- Must be reliable, self-motivated, and able to motivate others
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Salary : $120,000 - $140,000
