What are the responsibilities and job description for the Deskside Support (Exec/White Glove Support) position at Kforce Inc?
Responsibilities
Kforce's client needs to add an Executive/White Glove Deskside Support Technician at their Houston, TX location. This role is 100% onsite. Summary: The Deskside Support Technician will be responsible for providing premium, personalized technical support to our clients. This role requires a high level of technical expertise, excellent communication skills, and a commitment to delivering an outstanding customer experience. The ideal candidate will be proactive, detail-oriented, and capable of handling a variety of technical issues in a small business environment. Key Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce's client needs to add an Executive/White Glove Deskside Support Technician at their Houston, TX location. This role is 100% onsite. Summary: The Deskside Support Technician will be responsible for providing premium, personalized technical support to our clients. This role requires a high level of technical expertise, excellent communication skills, and a commitment to delivering an outstanding customer experience. The ideal candidate will be proactive, detail-oriented, and capable of handling a variety of technical issues in a small business environment. Key Responsibilities:
- Provide high-level technical support to clients, ensuring quick and effective resolution of issues
- Support of executive-level users
- Offer personalized, one-on-one support to clients, both remotely and on-site as needed
- Troubleshoot and resolve hardware, software, and network issues
- Assist with the setup, configuration, and maintenance of computer systems and peripherals
- Conduct regular system checks and maintenance to ensure optimal performance
- Educate clients on best practices for using technology and provide training as needed
- Maintain detailed records of support requests and resolutions in the ticketing system
- Collaborate with other team members to identify and implement improvements to support processes
- Stay up to date with the latest technology trends and advancements to provide informed support
- Proven experience in a technical support role, preferably in a small business environment
- Strong knowledge of computer hardware, software, and networking
- Excellent problem-solving and troubleshooting skills
- Exceptional communication (written and verbal) and interpersonal skills
- Ability to work independently and manage multiple tasks simultaneously - must be a self-starter and be self-motivated
- Ability to escalate as appropriate
- Customer-focused with a commitment to providing a high level of service
- Relevant certifications (e.g., CompTIA A , Microsoft Certified Professional) are a plus
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
