Digital Services Platform Operations Analyst

Responsibilities

Kforce is immediately adding a full-time IT Digital Services Platform Operations Analyst in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Spring, TX. In this role, the Digital Services Platform Operations Analyst will oversee the day-to-day operations of our Digital Services Platform. The ideal candidate will have a strong background in software platform administration, system configuration and integration, system maintenance, coding, reporting, and technical support. Responsibilities:

• Stand up Digital Services Platform sites for new countries, including instance creation/configuration, and applying JavaScript Selenium automation
• Develop and maintain custom Python code for reporting
• Manage user access
• Confirm language availability and submit translation requests
• Properly manage and store sensitive information (keys, certificates, credentials, etc.)
• Systematically integrate product catalogs and content for resellers and customers
• Manage site and feature deployments, validate new features, and communicate with support teams
• Integrate new products into the software platform to enable automated purchasing
• Configure and manage automated notification engine
• Manage API integrations with various systems
• Maintain and release management for the platform
• Handle cybersecurity inquiries and procedures
• Develop and maintain custom JavaScript code for site standup automation
• Provide technical support for subscription billing, resolve platform-related issues, and assist with partner/customer technical inquiries
• Coordinate across various business and technical teams to assess the feasibility of and implement key business requirements
• Address and answer questions about and provide support for subscription billing
• Follow existing and implement new change control processes
• Document operational and support processes
• Diagram system and data flows
  
  

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred
• 2 years of experience with Python, JavaScript, SQL, and Azure
• 2 years of experience with RESTful API integration
• 2 years of experience in administrating an enterprise software system/platform
• 2 years of experience designing and implementing operational, change management, and technical support processes
• Experience with Git & GitHub
• Experience designing new and modifying existing architecture to comply with cybersecurity requirements
• Experience working across technical and business teams
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
  
  

Familiarity With

• ServiceNow
• Microsoft Cloud Solution Provider (CSP) program
• Interworks.cloud platform
• Software solutions (Wolf Pro Security, WXP, Proactive Insights, etc.)
• Channel - Distributor - Reseller - End Customer flow
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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