What are the responsibilities and job description for the Network Surveillance Engineer position at Kforce Inc?
Responsibilities
Kforce has a client that is seeking a Network Surveillance Engineer in Littleton, CO. Summary: The Network Surveillance Engineer, RAN, Wireless NOC will be supporting the Client's Wireless' 24/7 Network Operations Center. The Network Surveillance (NS) Engineer will monitor the RAN Network, creating and providing initial troubleshooting of 5G cell site incident tickets. The NS Engineer will work with a sense of urgency to solve issues efficiently and effectively to restore service to our customers, escalating issues to Tier II when necessary. A successful NS Engineer will be supporting the end-to-end monitoring and troubleshooting of the entire 5G ORAN platform. The NS team will quickly analyze service and system issues, determine corrective actions and implement to restore services. This position will be required to escalate complex issues to our Fault Isolation and Management team, and will determine root-causes for failure and develop corrective actions. Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Network Surveillance Engineer in Littleton, CO. Summary: The Network Surveillance Engineer, RAN, Wireless NOC will be supporting the Client's Wireless' 24/7 Network Operations Center. The Network Surveillance (NS) Engineer will monitor the RAN Network, creating and providing initial troubleshooting of 5G cell site incident tickets. The NS Engineer will work with a sense of urgency to solve issues efficiently and effectively to restore service to our customers, escalating issues to Tier II when necessary. A successful NS Engineer will be supporting the end-to-end monitoring and troubleshooting of the entire 5G ORAN platform. The NS team will quickly analyze service and system issues, determine corrective actions and implement to restore services. This position will be required to escalate complex issues to our Fault Isolation and Management team, and will determine root-causes for failure and develop corrective actions. Responsibilities:
- Own responsibility for end-to-end monitoring of the RAN EMS's and observability tools
- Own responsibility for Incident identification, ticket logging and impact assessment in the ServiceNow ticketing tool
- Own responsibility of Market chat groups, initial troubleshooting and necessary support
- Support site monitoring/health checks following maintenance activities (CR's)
- Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business
- Collaborate and escalate issues with the FIM, Advance Ops, Engineering and Vendor teams when critical/time sensitive support and resolution is needed
- Manage outage and emergencies, including the agreed assurance KPI's and SLA
- Assist in driving resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management
- Bachelor's/Master's degree or equivalent
- Minimum of 3-5 years of telecom/wireless experience
- Experience managing 4G/5G NOC shift environments and troubleshooting activities
- Able to organize and prioritize dynamic schedules, balance teamwork loads and ensure incidents are managed quickly and efficiently to resolution
- Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations)
- Motivated to grasp higher-level technology issues and troubleshoot to resolution
- Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally
- Reliable, open and capable of working with minimum supervision
- Flexible, analytical thinker
- Enthusiastic and keen to learn new technologies and approaches
- Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease
- Focused on being detail-oriented with strong organization skills
- Displays ability to work in a fluid atmosphere, handle multiple tasks and set priorities
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
