What are the responsibilities and job description for the Program Manager II position at Kforce Inc?
Responsibilities
Kforce has a client that is seeking a Program Manager II in Mountain View, CA. Duties:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Program Manager II in Mountain View, CA. Duties:
- Program Manager II will monitor and detect service disruptions/incidents
- Works with cross functionals teams on tech and business side to contain tech and customer impact respectively
- Ensure data quality for KPIs collected for resolved Incidents and completed RCAs
- Comfortable summarizing data suitable for broadcast internally over several forums and externally with Third Parties
- Attention to detail and self-starter in terms of identifying opportunities (tech and business) to improve stability as well as reliability leading to focused programs for permanent root cause mitigation
- 7 years in banking industry FinTech industries
- Experience working at a Fintech Organization
- ITSM tools like ServiceNow
- Incident Management (Engineering exposure - tech knowhow is good enough)
- Technical Program Management skills
- Effective communication skills
- Problem Management (understands handshake between Incident and Problem Management)
- Data Analytics (SQL, Tableau etc.) as well as superior Excel & PowerPoint experience - basic understanding
- Monitoring (Splunk, Wavefront etc.) - basic understanding
- Cross-Functional interactions with Business Organization (Legal, Compliance, Customer Success etc.) - for Business recovery post an outage
- Willing to support weekend shifts in an established Rota > which will move to on-call for outside of operating hours on rotational basis
- Technical background a huge plus
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Salary : $42 - $52
