What are the responsibilities and job description for the Senior Salesforce Business Analyst position at Kforce Inc?
Responsibilities
Kforce's client is seeking a Senior Salesforce Business Analyst with experience in Salesforce to join their team in Acton, MA. Summary: The successful candidate will be responsible for supporting commercial functions through CRM administrative tasks, business processes definition, analysis of business problems, proposal/design/implementation of solutions, and continued partnership development. The role will focus on projects and processes related to SalesForce.com, analytics platforms, mobile solutions, and handling of escalated help desk tickets.
Requirements
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce's client is seeking a Senior Salesforce Business Analyst with experience in Salesforce to join their team in Acton, MA. Summary: The successful candidate will be responsible for supporting commercial functions through CRM administrative tasks, business processes definition, analysis of business problems, proposal/design/implementation of solutions, and continued partnership development. The role will focus on projects and processes related to SalesForce.com, analytics platforms, mobile solutions, and handling of escalated help desk tickets.
Requirements
- Bachelor's degree in Computer Science is a plus
- 1-3 years of experience working in a Business Analyst or Salesforce Administrator function; Ideally, working on projects related to Commercial/Sales process improvement
- Hands on experience with Salesforce.com reporting and dashboards required
- Proven knowledge of the software development life cycle
- Proficient in utilization, basic configuration, high level design and overall approach of Salesforce.com as a CRM platform
- Ideal candidate should have conceptual knowledge of the following systems and/or processes: CRM2; iPad as a mobile platform (e.g., SF1 app)
- Proven ability to provide business analyst deliverables on projects related to Commercial process improvement
- Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously
- Ability to work in a deadline focused, dynamic environment, consistently producing deliverables within agreed upon timelines
- Ability to analyze problems and develop solutions
- Ability to work across multiple business units with varying processes and requirements
- Excellent communication, influencing and negotiating skills are critical
- Ability to analyze business processes, design process improvements, and train business users to the new processes
- Excellent writing skills; Must have the ability to express strategy, technical knowledge, and processes in easily understood presentations
- Positive, results driven, rational, logical, team player
- Ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Ability to work independently and on multiple projects against deadlines
- Proficient with Microsoft Excel and is able to create complex formulas and pivot tables
- Salesforce.com Admin Certification is preferred
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Salary : $65 - $85
