What are the responsibilities and job description for the SNOW Developer position at Kforce Inc?
Responsibilities
Kforce has a client in Tarrytown, NY that is seeking a SNOW Developer with extensive knowledge of ServiceNow to join their dynamic team. This role requires a strategic thinker, a collaborative leader, and a hands-on problem solver who can lead and mentor the ITSM team to achieve excellence in service delivery. Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Tarrytown, NY that is seeking a SNOW Developer with extensive knowledge of ServiceNow to join their dynamic team. This role requires a strategic thinker, a collaborative leader, and a hands-on problem solver who can lead and mentor the ITSM team to achieve excellence in service delivery. Responsibilities:
- Work closely with service owners to provide ITSM expertise and leadership for Demand Management, Service Request Management, Service Level Management, Incident Management, Problem Management, Knowledge Management, and Continual Process Improvement
- Plan Service Delivery workflows and translate requirements for development
- Maintain standards and approaches defined for the Service Request process
- Vet all incoming enhancement requests related to portal/catalog items
- Serve as a Business Analyst for all catalog-related requests
- Represent Network Connectivity Services requirements with the ServiceNow team, ensuring successful integration
- Lead the design, implementation, and maintenance of ITSM processes using ServiceNow, ensuring alignment with industry best practices
- Manage and optimize the ServiceNow platform to support ITSM processes, including Incident Management, Problem Management, Change Management, and Service Catalog
- Collaborate with stakeholders to define and document business requirements, translating them into technical solutions on the ServiceNow platform
- Develop and deliver training programs to educate users on ITSM processes and the effective use of ServiceNow
- Monitor and analyze ITSM metrics, generating reports to identify trends, areas for improvement, and opportunities
- Bachelor's degree in Information Technology, Computer Science, or a related field. Advanced degree preferred
- ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), are highly desirable
- 5 years of experience in IT Service Management, with at least 5 years of hands-on experience with ServiceNow
- Proven track record of successful ServiceNow implementations and process improvements
- Strong understanding of ITIL frameworks and their application within an ITSM context
- Strong understanding of Network Connectivity Services workflow including LAN, WAN, Datacenter and Network Security
- Deep understanding of IT Service Management principles, a proven track record of successful ServiceNow implementations, and the ability to drive ITSM best practices across the organization
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
- Analytical mindset with the ability to troubleshoot complex issues and develop innovative solutions
- Leadership experience with a demonstrated ability to lead and mentor a team
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Salary : $50
