Software Application Support Specialist

Responsibilities

Kforce has a client that is seeking a Software Application Support Specialist in Juno Beach, FL (Florida). Responsibilities:

• Software Application Support Specialist will provide technical support for software applications, resolving issues promptly and effectively
• Troubleshoot and diagnose application problems, identifying the root cause and implementing solutions
• Document software processes, including installation, configuration, and maintenance procedures
• Manage and monitor MS Windows scheduling tasks, ensuring timely execution of scheduled jobs
• Maintain and optimize MS Windows services to support application functionality
• Utilize AWS services to support and enhance software applications, including cloud infrastructure management, deployment, and monitoring
• As a Software Application Support Specialist, you will collaborate with development and operations teams to improve application performance and reliability
• Assist in application testing and validation to ensure software quality and functionality
• Provide training and support to end-users, ensuring they can effectively use the software applications
• Stay up to date with the latest trends and technologies in application support and software maintenance
  
  

Requirements

• Proven experience in software application support or a similar role
• Strong understanding of IT infrastructure, networking, and system integration
• Familiarity with AWS services, including cloud infrastructure management and deployment is a big plus
• Excellent documentation skills, with the ability to create clear and detailed software process documentation
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
• Strong troubleshooting and problem-solving skills
• Strong attention to detail and a commitment to delivering high-quality support
• Proficiency in managing and monitoring MS Windows scheduling tasks and services
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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