What are the responsibilities and job description for the Voice Administrator position at Kforce Inc?
Responsibilities
Kforce has an exciting opportunity with a top client in San Antonio, TX. This is a one-year contract role with opportunity to extend. Candidates need to be on-site in San Antonio. The ideal candidate will take initiative and be detail oriented - actively monitors ticket queue and follows through with minimal supervision. Avaya Telephone System Contractor Responsibilities: Moves, Adds, and Changes (MACs):
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has an exciting opportunity with a top client in San Antonio, TX. This is a one-year contract role with opportunity to extend. Candidates need to be on-site in San Antonio. The ideal candidate will take initiative and be detail oriented - actively monitors ticket queue and follows through with minimal supervision. Avaya Telephone System Contractor Responsibilities: Moves, Adds, and Changes (MACs):
- Process user and phone setup changes in the Avaya system to include extensions, voicemail, call routing - coordinating with internal customers for scheduling and implementation
- Track and prioritize multiple tasks, completing 30 requests daily
- With minimal direction support Avaya AAFD users using Avaya System Manager
- Investigate and resolve issues related to Avaya phone systems to include call quality, connectivity, and feature-related problems
- Escalate complex issues to higher-tier support if needed
- Maintain accurate and detailed ticket updates in ServiceNow
- Take initiative in managing and keeping the task queue clean
- Ensure tasks are addressed and closed quickly while maintaining quality
- Verify that issues are fully resolved to prevent repeat tickets
- Continuously monitor ticket backlog and work proactively to reduce open requests
- Avaya administration to include Moves, Adds, and Changes and incident resolution
- Carrier circuit administration to include troubleshooting, ordering, and billing
- Avaya SIP, Agent for Desktop (AAFD), CMS, System Manager
- Strong knowledge of Avaya telephony systems and day-to-day ticket handling
- Proficient in Microsoft Excel, including pivot tables and lookup tables
- Experience documenting and tracking work in ServiceNow or similar ticketing systems
- Basic knowledge of Microsoft Teams Calling is a plus
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Salary : $25 - $37
