Voice Administrator

Job Description
We are seeking a detail-oriented and proactive Voice Administrator to join our team. This role is crucial for the Modernize Call Routing Platform (Integrate MS Teams) project. The ideal candidate will have extensive experience in Avaya administration and carrier circuit management. This is a long term opportunity.
Top Skills Details
o Avaya administration to include Moves, Adds, and Changes and incident resolution
o Carrier circuit administration to include troubleshooting, ordering, and billing
o Avaya SIP, Agent for Desktop (AAFD), CMS, System Manager
Secondary Skills - Nice to Haves

• Microsoft teams
• Telecommunication
• Microsoft excel
• ServiceNow

Additional Skills & Qualifications

• Moves, Adds, and Changes (MACs)
• Process user and phone setup changes in the Avaya system to include extensions, voicemail, call routing - coordinating with internal customers for scheduling and implementation
• Track and prioritize multiple tasks, completing 30 requests daily
• With minimal direction support Avaya AAFD users using Avaya System Manager
• Incident Management & Troubleshooting
• Investigate and resolve issues related to Avaya phone systems to include call quality, connectivity, and feature-related problems
• Escalate complex issues to higher-tier support if needed
• Maintain accurate and detailed ticket updates in ServiceNow
• Proactive Task & Queue Management
• Take initiative in managing and keeping the task queue clean
• Ensure tasks are addressed and closed quickly while maintaining quality
• Verify that issues are fully resolved to prevent repeat tickets
• Continuously monitor ticket backlog and work proactively to reduce open requests
• Strong knowledge of Avaya telephony systems and day-to-day ticket handling
• Proficient in Microsoft Excel, including pivot tables and lookup tables
• Experience documenting and tracking work in ServiceNow or similar ticketing systems
• Basic knowledge of Microsoft Teams Calling is a plus

Pay and Benefits
The pay range for this position is $35.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Antonio,TX.
Application Deadline
This position is anticipated to close on Feb 28, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.