What are the responsibilities and job description for the Client Success Manager position at Kforce Technology Staffing?
Job Details
RESPONSIBILITIES:
Kforce is looking for a Client Success Manager for a direct hire opportunity in the Leawood, KS area.
Summary:
The Client Success Manager works directly in a client-facing role to deliver ongoing support and guidance on product reporting and analytics after the sales cycle has completed. The candidate will have operational responsibilities and will focus on relationship-building and proactive support activities that in turn promote overall customer satisfaction, product adoption, retention, and renewals. This individual will manage high profile accounts in our industry and is primarily focused on retaining and identifying new revenue opportunities from existing clients. The ideal candidate has a history of success interacting with clients and managing those relationships.
Responsibilities:
* Client Success Manager will establish a strong business relationship and serve as primary customer contact providing frequent and professional contact with customer
* Encourage revenue growth by inspiring clients to purchase additional services and expanded reporting suites
* Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
* Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
* As a Client Success Manager, you will drive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue until its resolution
* Effectively address escalated situations with customers, provide tools to the team in order to avoid and/or address escalated situations, and ensure appropriate back up to team members as needed
REQUIREMENTS:
* Undergraduate degree required
* 2-5 years of experience in a senior client-facing role
* Proven track record of working with clients on projects
* Client oriented with a focus on quality
* Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels
* Comfortable presenting to clients, big and small, both in-person and virtually
* Analytical problem-solving skills
* Ability to interact and collaborate with key stakeholders within client organizations
* Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
* Project management experience is a plus
* History of leading cross-functional teams is a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce is looking for a Client Success Manager for a direct hire opportunity in the Leawood, KS area.
Summary:
The Client Success Manager works directly in a client-facing role to deliver ongoing support and guidance on product reporting and analytics after the sales cycle has completed. The candidate will have operational responsibilities and will focus on relationship-building and proactive support activities that in turn promote overall customer satisfaction, product adoption, retention, and renewals. This individual will manage high profile accounts in our industry and is primarily focused on retaining and identifying new revenue opportunities from existing clients. The ideal candidate has a history of success interacting with clients and managing those relationships.
Responsibilities:
* Client Success Manager will establish a strong business relationship and serve as primary customer contact providing frequent and professional contact with customer
* Encourage revenue growth by inspiring clients to purchase additional services and expanded reporting suites
* Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
* Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
* As a Client Success Manager, you will drive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue until its resolution
* Effectively address escalated situations with customers, provide tools to the team in order to avoid and/or address escalated situations, and ensure appropriate back up to team members as needed
REQUIREMENTS:
* Undergraduate degree required
* 2-5 years of experience in a senior client-facing role
* Proven track record of working with clients on projects
* Client oriented with a focus on quality
* Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels
* Comfortable presenting to clients, big and small, both in-person and virtually
* Analytical problem-solving skills
* Ability to interact and collaborate with key stakeholders within client organizations
* Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
* Project management experience is a plus
* History of leading cross-functional teams is a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
