What are the responsibilities and job description for the Help Desk Support position at Kforce Technology Staffing?
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Help Desk Support in Tucson, AZ.
Responsibilities:
* In-depth technical troubleshooting of software, and connectivity issues for remote employees Assist customers in gaining access to various systems
* Help Desk Support will monitor for incoming issues, determine root cause and either fix or escalate
* Log all contacts into Incident Management System (ServiceNow)
* Partner with appropriate teams to resolve or properly close aging tickets
* Communicate contact trends and challenges in team meetings
* Take on small projects from start to finish focused on streamlining ATLAS processes
* As a Help Desk Support, you will maintain a high degree of customer service for all support queries and adhere to all service management principles
* Asynchronously communicate effectively with customers in a manner that reduces downtime
* Escalate systemic outages to Incident Management Team and advocate for resolution
* Collaborate with peers while solving customer problems in a fast-paced environment
REQUIREMENTS:
* Self-motivation - Displays a willingness to take on tasks without being asked
* Adaptability - Comfortable in a constantly changing environment
* Proficiency - Comfortable supporting a wide range of end-user issues
* Collaboration - Willingness to engage other support teams, seek help, ask questions
* Customer Obsession/Empathy - Passionate about providing excellent customer service and follow-thru to completion
* Communication - Translate technical jargon into a communication that is digestible by end users
* Problem Solver - Ability to deduce obscure problems within complicated distributed systems Diligence/Alertness
* Falls in love with the customer problem and puts themselves in the customer's situation
* Able to provide outstanding customer service to users with a wide range of backgrounds and technical abilities
* Able to maintain focus on new, incoming issues while continuing to work on existing tasks
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Help Desk Support in Tucson, AZ.
Responsibilities:
* In-depth technical troubleshooting of software, and connectivity issues for remote employees Assist customers in gaining access to various systems
* Help Desk Support will monitor for incoming issues, determine root cause and either fix or escalate
* Log all contacts into Incident Management System (ServiceNow)
* Partner with appropriate teams to resolve or properly close aging tickets
* Communicate contact trends and challenges in team meetings
* Take on small projects from start to finish focused on streamlining ATLAS processes
* As a Help Desk Support, you will maintain a high degree of customer service for all support queries and adhere to all service management principles
* Asynchronously communicate effectively with customers in a manner that reduces downtime
* Escalate systemic outages to Incident Management Team and advocate for resolution
* Collaborate with peers while solving customer problems in a fast-paced environment
REQUIREMENTS:
* Self-motivation - Displays a willingness to take on tasks without being asked
* Adaptability - Comfortable in a constantly changing environment
* Proficiency - Comfortable supporting a wide range of end-user issues
* Collaboration - Willingness to engage other support teams, seek help, ask questions
* Customer Obsession/Empathy - Passionate about providing excellent customer service and follow-thru to completion
* Communication - Translate technical jargon into a communication that is digestible by end users
* Problem Solver - Ability to deduce obscure problems within complicated distributed systems Diligence/Alertness
* Falls in love with the customer problem and puts themselves in the customer's situation
* Able to provide outstanding customer service to users with a wide range of backgrounds and technical abilities
* Able to maintain focus on new, incoming issues while continuing to work on existing tasks
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
