What are the responsibilities and job description for the Technical Support Representative II position at Kforce Technology Staffing?
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Technical Support Representative II. This is a 100% remote role, open to all time zones. There is potential for the contract to be extended beyond July based on business needs.
Responsibilities:
* Collaborate closely with Sales, supporting teams, external partners, and accountants to accelerate adoption and ensure successful implementation of QuickBooks Online
* Help execute custom implementation plans for the accounts to embrace QuickBooks Online for their firm and for their small business clients
* Manage the seamless conversions of small business clients onto QuickBooks Online while delivering an awesome first-use experience for clients and delighting accountants so they actively recommend QuickBooks Online to others
* Clearly execute recommendations, plans, and progress with customers and internal stakeholders
* Prioritize workload and identify process improvements while executing within timelines
* Develop and maintain expertise of Company's products and solutions, with emphasis on the QuickBooks Online ecosystem
* Professional interactions with internal and external partners
* Troubleshoot technical complexities for e.g.: why account conversion didn't go through
REQUIREMENTS:
* Bachelor's degree or equivalent experience a plus
* Customer-obsessed, with a passion for delivering the best possible customer experience
* Collaborative communication, organization, prioritization, and time management
* Proven problem-solving and analytical orientation with the ability to identify root cause
* Strong understanding of accountant workflows
* Results oriented, while respecting people and maintaining integrity without compromise
* Clearly communication technical needs to internal and external stakeholders
* Ability to technically troubleshoot whenever needed
* Excellent written and verbal communication skills, ability to communicate technical and other findings across organizational levels Aptitude for juggling competing priorities and functioning effectively under deadline pressures with multiple project requirements
Nice to have:
* Experience with QuickBooks Online
* Prior experience working with accountants or accounting
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Technical Support Representative II. This is a 100% remote role, open to all time zones. There is potential for the contract to be extended beyond July based on business needs.
Responsibilities:
* Collaborate closely with Sales, supporting teams, external partners, and accountants to accelerate adoption and ensure successful implementation of QuickBooks Online
* Help execute custom implementation plans for the accounts to embrace QuickBooks Online for their firm and for their small business clients
* Manage the seamless conversions of small business clients onto QuickBooks Online while delivering an awesome first-use experience for clients and delighting accountants so they actively recommend QuickBooks Online to others
* Clearly execute recommendations, plans, and progress with customers and internal stakeholders
* Prioritize workload and identify process improvements while executing within timelines
* Develop and maintain expertise of Company's products and solutions, with emphasis on the QuickBooks Online ecosystem
* Professional interactions with internal and external partners
* Troubleshoot technical complexities for e.g.: why account conversion didn't go through
REQUIREMENTS:
* Bachelor's degree or equivalent experience a plus
* Customer-obsessed, with a passion for delivering the best possible customer experience
* Collaborative communication, organization, prioritization, and time management
* Proven problem-solving and analytical orientation with the ability to identify root cause
* Strong understanding of accountant workflows
* Results oriented, while respecting people and maintaining integrity without compromise
* Clearly communication technical needs to internal and external stakeholders
* Ability to technically troubleshoot whenever needed
* Excellent written and verbal communication skills, ability to communicate technical and other findings across organizational levels Aptitude for juggling competing priorities and functioning effectively under deadline pressures with multiple project requirements
Nice to have:
* Experience with QuickBooks Online
* Prior experience working with accountants or accounting
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
