What are the responsibilities and job description for the Technical Writer position at Kforce Technology Staffing?
Job Details
RESPONSIBILITIES:
Kforce has a client in Denver, CO that is hiring for a Technical Writer, preferably with a technical background as a System Administrator. This is a remote role, but candidates must live in Colorado (no relocation.) This is a 3-month contract engagement.
Primary Responsibilities:
Documentation - 70%:
* Assists in providing documentation to support the Server Administration and Sustainment
* Utilize available enterprise tools documenting processes
* Consolidate all documentation and store in a Service Now
* Review existing documentation and review structure and update
* Monitor and follow up Procedures
* Create SOPs, Guidelines, How-To documentation
* Consolidate and centralize all of the Server Support Team's documentation
* Work with Supervisors and SMEs to understand current processes and document
* Design and develop end-to-end processes and procedures
* Create Process and Procedures for Revision Control
* Create and manage Playbooks and Run Books
* Communicate and enforce best practices
Ticket Management - 25%:
* Follows the established Change Management (RFC) process
* Use established tools to track hardware and software assets
* Assist with informing/sharing new documentation/information with appropriate IT groups
* Review inbound tickets and assign to appropriate support personnel
* Monitor tickets to ensure they meet SLA requirements
* Assist and documentation related to Problem Management and Root Cause Analysis
* Meet with Service Now team monthly to review ticket management and review process changes
Organizational and Project Commitment - 5%:
* Assists in implementing projects for the information technology department
* Participating in team meetings and implementing project tasks and time tracking
* Attend and complete all internal provided training and take advantage of professional development with manager approval
REQUIREMENTS:
* A minimum of three to five years of experience as an IT professional which must include a minimum of three (3) years of experience as a Technical Writer
* Experience with a variety of Content Management
* Systems knowledge of security standards and techniques
Preferred Qualifications:
* Experience with Server support is a plus
* Experience as a trainer is a plus
* Experience in a professional, large enterprise-level environment (100 servers), as a dedicated Systems Administrator
* Some experience with Service Now Knowledge Management
* Some experience with Google Apps in a professional environment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Denver, CO that is hiring for a Technical Writer, preferably with a technical background as a System Administrator. This is a remote role, but candidates must live in Colorado (no relocation.) This is a 3-month contract engagement.
Primary Responsibilities:
Documentation - 70%:
* Assists in providing documentation to support the Server Administration and Sustainment
* Utilize available enterprise tools documenting processes
* Consolidate all documentation and store in a Service Now
* Review existing documentation and review structure and update
* Monitor and follow up Procedures
* Create SOPs, Guidelines, How-To documentation
* Consolidate and centralize all of the Server Support Team's documentation
* Work with Supervisors and SMEs to understand current processes and document
* Design and develop end-to-end processes and procedures
* Create Process and Procedures for Revision Control
* Create and manage Playbooks and Run Books
* Communicate and enforce best practices
Ticket Management - 25%:
* Follows the established Change Management (RFC) process
* Use established tools to track hardware and software assets
* Assist with informing/sharing new documentation/information with appropriate IT groups
* Review inbound tickets and assign to appropriate support personnel
* Monitor tickets to ensure they meet SLA requirements
* Assist and documentation related to Problem Management and Root Cause Analysis
* Meet with Service Now team monthly to review ticket management and review process changes
Organizational and Project Commitment - 5%:
* Assists in implementing projects for the information technology department
* Participating in team meetings and implementing project tasks and time tracking
* Attend and complete all internal provided training and take advantage of professional development with manager approval
REQUIREMENTS:
* A minimum of three to five years of experience as an IT professional which must include a minimum of three (3) years of experience as a Technical Writer
* Experience with a variety of Content Management
* Systems knowledge of security standards and techniques
Preferred Qualifications:
* Experience with Server support is a plus
* Experience as a trainer is a plus
* Experience in a professional, large enterprise-level environment (100 servers), as a dedicated Systems Administrator
* Some experience with Service Now Knowledge Management
* Some experience with Google Apps in a professional environment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
