What are the responsibilities and job description for the Contact Center Agent position at KG Workforce Solutions, LLC?
KG Workforce Solutions, LLC is currently recruiting Contact Center Agents . These are contract to hire positions. The contract duration is 3-6 months with the intent of converting to permanent positions. The salary is $15 / hr. There are no benefits provided while working contract. However, once perm, benefits are provided. These are onsite positions in NE Columbia. M-F, 8 : 30 am – 5 : 00 pm.
The Contact Center Agents will answer questions and inquiries about multiple programs and services available to individuals and businesses across South Carolina. Agents are crucial in ensuring client and partner satisfaction and maintaining the Organization’s reputation.
Essential functions :
- Maintain a professional and respectful approach in all interactions, offering a high level of customer service and embodying the values of the nonprofit organization.
- Work closely with management to report on contact center activities and issues.
- Adhere to policies and procedures to provide consistent, high-quality service, and work with the team to refine processes to enhance the customer experience as the opportunity arises.
- Maintain client confidentiality.
- Build positive relationships with peers, partners, sites, clients, and other stakeholders.
- Utilize critical thinking skills to address client needs by identifying problems, researching alternative solutions, and applying effective resolutions.
- Demonstrate dependability by adhering to attendance and punctuality standards, as well as other policies and procedures of the department and organization.
- Effectively use Word, Excel, PowerPoint, and other technological tools, as well as conduct internet navigation and research, to assist consumers in a timely and accurate manner.
Required qualifications and experience :
Preferred qualifications and experience :
This temp-to-hire position is a great way to get your foot in the door with a competitive contact center. You will receive excellent benefits upon hire as a permanent employee.
Salary : $15
