Director of Operations

Job Title: Director of Operations

Location: Florence, SC

The Direct of Operations is accountable for key performance indicators, including damage, incident rates, overtime, pick rates, and accuracy. This role will ensure the branch’s inventory is safely and efficiently accounted for and delivered to identified fulfillment partners or other recipients. The Director of Branch Operations will establish and maintain the necessary workflow processes to meet delivery goals and performance standards.

Why Work Here?

• Meaningful work: contribute to fighting hunger in your local community
• Community impact: make a tangible difference in the lives of families, seniors, and children who rely on food assistance, and be part of disaster recovery reliefs
• Positive work environment be part of a culture of compassion, teamwork, and service, working alongside like-minded and passionate individuals
• Benefits: enjoy excellent benefits in exchange for your hard work, expertise, and dedication to the mission
• Opportunity for innovation and creativity: contribute to process innovation and new strategies to help optimize and maximize donor contributions

Essential Duties and Responsibilities

• Oversees warehouse and fulfillment operations, including logistics, scheduling systems, delivery and transportation, loading dock activity, food storage and security, warehouse temperature control, pest control, emergency action plans, and closing procedures.
• Supervises packing requirements to fulfill programmatic orders with clear inventory accuracy.
• Oversee the onsite emergency food pantry.
• Analyzes issues, identifies root causes, and corrects issues or concerns.
• Directs activities for efficient movement of products, including accurate receipt, storage, and distribution. Maximizes space and resources, avoiding waste or damage.
• Ensures compliance with all USDA regulations in receipt and distribution of USDA food.
• Enforces adherence to safety and sanitation requirements.
• Maintains an accurate inventory of products through an inventory control system, keeping the warehouse and fulfillment functions within contractual discrepancy percentages.
• Oversee all training for the department in processes, systems, and procedures.
• Execute SOPs across all facilities and delivery operations.
• Assists in developing and implementing productivity standards and goals in support of the annual operating plan.
• Participate in the creation of performance metrics.
• Optimizes production through the effective use of inventory and logistic software.
• Keeps informed about all industry and government contracts, disaster programs, etc., and assists with logistical aspects of the disaster relief plan.
• Serves as primary liaison with auditors for assigned branch, member of leadership team.
• Ensures equipment and facilities are operational; reduces waste and manages repairs.
• Oversees preventative maintenance for vehicles, equipment, and facilities.
• Suggests replacement schedule for facility systems, equipment, and vehicles.
• Other duties as assigned.

Position Requirements

• At least five years of warehouse, distribution, logistics, or other related experience.
• Excellent attention to detail and time management skills.
• Knowledge and proficiency using NetSuite or similar ERP.
• Strong leadership skills and the proven ability to build a culture of accountability, compliance, collaboration, and continuous improvement.
• The ability to travel up to 10% of the time.

Preferred Qualifications:

• Knowledge of food storage regulations and best practices.
• AIB experience.
• Associate degree or relevant certification.