Account Representative

• The Customer is Everything.
• Relationships Matter. All of Them.
• Question Things. Take Action.
• Work Hard. Work Smart. Enjoy the Experience.
• Growth Mindset.

• Serve as a point of contact to assigned customers.

• Builds and maintains positive relationships and provides excellent customer service.
• Responsible for providing manual order entry inquiries/concerns, order status including expediting, delivery schedules, and replacement needs; order holds and backorder reports.
• Utilizes the CRM to document activities and account summary notes to ensure customer satisfaction.
• Participate in customer calls to provide updates on orders and/or answer questions.
• Performs other duties as requested by Supply Chain Supervisor or Manager.

• Associate’s Degree (A.A.) or equivalent from a two-year college or technical school.
• Prior work experience in a related office and/or customer service experience or equivalent combination of education and experience.
• Proficient with Microsoft Office, including Word, Excel, and Outlook.
• Excellent written and verbal communication and strong organizational skills.
• Ability to establish a strong rapport with customers.
• Ability to prioritize work in a fast-paced work environment.

• Ability to read and understand basic instructions, short communications, and memos; draft simple written correspondence; and effectively communicate in one-on-one or small group settings with customers, clients, and colleagues.
• Proficiency in adding, subtracting, multiplying and dividing. Capable of performing calculations involving American currency and standard units of weight, volume, and distance.
• The ability to follow written, verbal, or diagram-based instructions and solve problems involving concrete variables in standardized situations.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
• While performing the duties of this position, the employee is regularly required to listen and speak. The employee frequently is required to sit, use their hands to handle, touch, or feel objects, tools, or controls, and reach with their arms and hands.
• Specific vision abilities required by this position include close vision, color vision, peripheral vision and the ability to adjust focus.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

• Medical, Dental, Vision and Supplemental insurance plans.
• Flexible Spending Accounts.
• 401(k) with Company match.
• Generous vacation, holiday, and sick/safe time.
• Pet insurance for our non-human family members.

KGPCo is a key strategic partner to the world’s leading communication and technology companies creating the next generation of networks. By uniquely combining Network Services and Supply Chain Solutions to build, optimize, and maintain networks, our team’s unmatched expertise enables our customers to navigate today’s challenges, implement tomorrow’s innovations, and build the future. KGPCo OneTouch™ provides a single source for everything from design and architecture to production and sourcing to installation and support.From ground to cloud, KGPCo is the only company in the industry that offers a complete range of solutions and an integrated approach to build, optimize, and maintain networks. Since 1973, KGPCo has built unique offerings of Supply Chain, Distribution, Integration Services, and Network Services including OSP, ISP and Network Cloud by understanding industry challenges and relying on the solid foundation of hard work and perseverance established by founders Kathleen and Dale Putrah. It’s this legacy that has established an unequaled Customer First philosophy for KGPCo - Products, Services, and Network Cloud.