Network Engineer - Wireless
Job Locations
US-CO-Denver
Requisition ID
2025-2788
Category (Portal Searching)
Engineering
Job Post Information
3 hours ago(1 / 28 / 2025 11 : 21 AM)
Company Overview
Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.
With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you're passionate about innovation and thrive in a dynamic environment, we'd love to hear from you.
Circet USA's benefits package includes the following :
Medical, Dental, and Vision insurance
Digital Health & Wellness SupportCritical Illness, Accident, & Hospital InsuranceShort-term & Long-term disabilityGroup term & Voluntary life insuranceFlexible Spending and Health Savings AccountsPaid Time Off & 401KCompany Discount WebsiteJob Summary and Responsibilities
A Network Engineer - Wireless is a highly skilled professional who is responsible for the design, implementation, and management of complex data networks.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned :
Your role involves designing, implementing, and maintaining the networks that enable communication services. Here are some key aspects of your job :
Own responsibility for end-to-end monitoring of the RAN EMS's & observability toolsOwn responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing toolOwn responsibility of Market chat groups, initial troubleshooting & necessary supportSupport site monitoring / health checks following maintenance activities (CR's)Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure.Assist with prioritizing / deprioritizing incidents according to their urgency and impact on the business.Collaborate and escalate issues with the FIM, Advance Ops, Engineering & Vendor teams when critical / time sensitive support and resolution is needed.Manage outage and emergencies, including the agreed assurance KPI's & SLA.Work in close collaboration across multiple functions : RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams.Assist in driving resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management.Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP's & templatesResponsible to ensure the Open Incident backlog is at optimum levelsMaintain the National Level Availability >99.50%.
Manage internal, external and customer incident escalations and follow-ups as well as process adherence.Documenting incidents in the ServiceNow ticketing system and managing escalation processes as needed. Engaging and escalating issues with the Network Surveillance Engineer II team members when critical / time sensitive support and resolution is needed.Entering and updating trouble tickets with technical details, and schedule / coordinate further troubleshooting.Supporting site monitoring / health checks following maintenance activities.Providing first level operational engineering support to detect incidents and troubleshoot problems.Reviewing network logs to discern state changes of network equipment.Managing fix bridges on large scale and / or high severity issues that involve multiple teams / participants including executive level communication.This position will be 24x7x365 on a fixed or rotational basis.Performing such other ancillary activities in support of the above as requestedOverall, as a network engineer in telecommunications, your work plays a pivotal role in ensuring reliable and efficient communication services for businesses and consumers alike.
Qualifications
Education : A bachelor's degree in computer science, information technology, telecommunications, or a related field is strong preferred.Minimum of 3-5 years of telecom / wireless experience.Experience managing 4G / 5G NOC shift environments and troubleshooting activities.Able to organize and prioritize dynamic schedules, balance team work loads and ensure incidents are managed quickly and efficiently to resolution.Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations).Motivated to grasp higher-level technology issues and troubleshoot to resolution.Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally.Reliable, open and capable of working with minimum supervision.Flexible, analytical thinker.Enthusiastic and keen to learn new technologies and approaches.Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease.Focused on being detail-oriented with strong organization skills.Displays ability to work in a fluid atmosphere, handle multiple tasks and set priorities.Circet USA is an Equal Opportunity Employer - M / F / Veteran / Disability / Sexual Orientation / Gender Identity
