What are the responsibilities and job description for the Retail Excellence & Operations Intern, Summer 2025 position at KHAITE?
ABOUT KHAITE
KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease.
Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details.
ABOUT THE OPPORTUNITY
We are looking for a Retail Excellence & Operations Intern to join the KHAITE team for this Summer. This role will report to the Director of Stores and will be based out of the NYC HQ offices. This internship is unpaid and for college credit only.
The Retail Excellence & Operations Intern will support key initiatives aimed at enhancing the overall retail experience, operational efficiency, and customer satisfaction. This is an exciting opportunity to gain hands-on experience within the luxury retail industry and develop skills in data analysis, project management, and retail operations.
ESSENTIAL DUTIES & RESPONSIBILITIES
Interpersonal Skills:
OUR VALUES
KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. KHAITE recruits and recognizes all types of talent and singularities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease.
Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details.
ABOUT THE OPPORTUNITY
We are looking for a Retail Excellence & Operations Intern to join the KHAITE team for this Summer. This role will report to the Director of Stores and will be based out of the NYC HQ offices. This internship is unpaid and for college credit only.
The Retail Excellence & Operations Intern will support key initiatives aimed at enhancing the overall retail experience, operational efficiency, and customer satisfaction. This is an exciting opportunity to gain hands-on experience within the luxury retail industry and develop skills in data analysis, project management, and retail operations.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assist in gathering and analyzing data from various sources to track store performance, client satisfaction, and operational efficiency.
- Support the team in identifying opportunities for process improvements in store operations, including inventory management, staff scheduling, and customer service protocols.
- Assist in streamlining communication throughout the retail network
- Assist in compiling and building presentations that drive team development, from leadership thru staff level
- Conduct competitive research and benchmarking to identify best practices in the luxury retail industry.
- Prepare regular reports and presentations summarizing findings, project statuses, and KPIs.
- Support in CRM programming creation, rollout, and analysis.
Interpersonal Skills:
- Ability to work independently and collaboratively in a fast-paced environment
- Passion for luxury retail, customer experience, and operational excellence
- Detail-oriented and highly organized
- Excellent written & verbal communication skills
- Currently enrolled for a Bachelor's Degree
- Proficiency in MS Office Applications, including Outlook, Excel, and PowerPoint as well as the Google Suite
- Prior internship or work experience in retail or customer-centric industry. Luxury experience is preferred.
OUR VALUES
- Creativity ~ We are always imagining, never imitating.
- Integrity ~ We do the right thing.
- Kindness ~ We value people and their ideas, so we act and speak with compassion.
- Agility ~ We move with intention, flexibility, and speed to stay ahead.
- Tenacity ~ We are insatiable. Our drive is relentless.
KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. KHAITE recruits and recognizes all types of talent and singularities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
