What are the responsibilities and job description for the Hotel Front Desk Agent position at Khan Hospitality Group?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes smoothly and efficiently.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Operate phone systems to answer calls promptly and assist with reservations or guest requests.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Address any guest complaints or issues professionally, ensuring timely resolution.
- Assist in managing reservations, including modifications and cancellations.
- Promote hotel services and upsell additional offerings to enhance guest experiences.
Qualifications
- Previous experience in front desk operations or guest services within a hotel or resort setting is preferred.
- Strong phone etiquette with excellent verbal communication skills.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Familiarity with hotel management software and phone systems is an advantage.
- A background in hospitality management is beneficial but not mandatory.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong organizational skills with the ability to multitask effectively in a busy environment.
- A positive attitude and commitment to providing outstanding guest experiences.
Join our team as a Front Desk Agent where you can make a difference in our guests' stays while working in an engaging hospitality environment!
Job Type: Full-time
Pay: $13.13 - $13.96 per hour
Schedule:
- 8 hour shift
Ability to Commute:
- Winston-Salem, NC 27101 (Required)
Ability to Relocate:
- Winston-Salem, NC 27101: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
