What are the responsibilities and job description for the Hotel Front Desk Agent position at Khan Hospitality Group?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and a passion for hospitality, making it essential for creating memorable experiences for our guests.
Duties
- Greet and welcome guests upon arrival, ensuring a smooth check-in process.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Manage reservations and maintain accurate records in the hotel management system.
- Process check-outs efficiently while ensuring guest satisfaction.
- Conduct night audits as required, balancing daily transactions and preparing reports.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Assist in managing front desk operations during peak hours, maintaining a calm and organized environment.
Skills
- Previous experience in hotel management or front desk operations is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Knowledge of hospitality management principles is an advantage.
- Ability to perform night audits and manage financial transactions accurately.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent organizational skills with attention to detail in all tasks.
- Proficient in using hotel management software and front desk systems.
- A friendly demeanor with strong interpersonal skills to create positive guest interactions.
Join us in delivering outstanding hospitality experiences as a Front Desk Agent!
Job Type: Full-time
Pay: $12.50 - $13.00 per hour
Schedule:
- 8 hour shift
Ability to Commute:
- Greensboro, NC 27409 (Required)
Ability to Relocate:
- Greensboro, NC 27409: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $13