What are the responsibilities and job description for the Automotive Service Manager position at Kia of New Bern?
Kia Mazda of New Bern is seeking an Automotive Service Manager to help grow and develop our team.
What We Offer:
- Medical, Dental, Vision, Life
- 401k
- Ongoing training and education through the manufacturer and management team
- Family-oriented and genuinely friendly work environment
- Employee vehicle purchase and service discounts
Responsibilities
- Assist customers in servicing, repairing and explaining each service need.
- Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
- Keeps abreast of new products, features, accessories and attend product training as required.
- Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
- Creating & achieving goals, for Effective Labor Rate, ASR percentages, Hours Per RO, Xtime Utilization, etc.
- Must have warranty work completed, submitted & paid in a timely manner.
- Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
Qualifications
- A minimum of 4 years as a Service Advisor or two years as a Service Manager
- Strong focus on providing excellent customer service
- Driver's License
- Background Screening
No phone calls. Please submit qualifications online.
