Delivery Specialist at Kia of Port Charlotte

Our Delivery Specialist at KIA of Port Charlotte is responsible for delivering comprehensive product information and a superior customer experience before, during and after the sales process. Do you have world class customer service training from a five star training program? Do you love product knowledge and enjoy sharing it with others? Then you may be exactly what we are looking for! We are currently seeking a unique individual that understands and can relay complex technology to customers and effectively teach with a smile!

The individual we seek will be technically savvy and possess exceptional customer handling skills.

This is a full time position with great pay starting at $18.00 and a bonus opportunity with experience and performance. We offer paid training, a full benefits package, including health employer sponsored health, as well as dental, a 401K program with employer matching, and much more.

Responsibilities Include:

• Provide an outstanding customer experience in each customer interaction that drives loyalty to the retailer.
• Provide and offer comprehensive product information throughout the sales process to customers.
• Support the Sales Consultant with customer questions regarding product features and benefits.
• Locate and collect technical KIA information and make it available as a resource for the entire retailer staff.
• Be able to meet and greet and interact with customers effectively.
• Fully explain vehicle features, applications, and benefits.
• Provide a comprehensive and detailed delivery explaining all manuals, brochures, and literature.
• Engage customers to return to the retailer for delivery and perform a customer focused explanation of sophisticated systems for customer understanding and satisfaction.
• Follow-up with customers after the sale and all deliveries to ensure the customer is satisfied to positively impact customer loyalty.
• Strong computer and phone skills.
• Acquire and maintain knowledge on all vehicles and technology.
• Attain Delivery Specialist Certification.
• Achieve customer satisfaction targets as assigned by management.
• Uphold high ethical standards and maintain a professional appearance at all times.