What are the responsibilities and job description for the Service Advisor position at Kia Store Elizabethtown?
Service Advisor/Writer
For the past 100 years, Montgomery Auto Group have been the premier dealerships in the area. This is your place to start a new opportunity and join a family not just a place to work, so apply today! We're looking for motivated, hard-working individuals who aren't just looking for a job, but those in search of a career.
The Kia Store Elizabethtown has an immediate opening for a service advisor, if you are looking for a home we would love to meet you!
Benefits
- Our facility and diagnostic equipment is state of the art.
- Uncapped income potential
- 401k match
- Dental, Vision & Medical Insurance
- Critical Care Insurance
- Short/Long Term Disability
- Paid Vacation
- Closed on all major holidays
- Family-friendly, fun work environment
- Longstanding Reputation: serving our communities since 1923!
Responsibilities
- Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer pay and warranty service.
- Secure an agreement from customer before repairs begin.
- Cover estimate of cost, and approximate time when car will be completed.
- Use service aids in a manner that will increase customer satisfaction and service sales.
- Actively promote service sales and look for opportunities to foster and suggest new or used car sales.
- All repair orders should be clearly and concisely input by computer in accordance with dealership policies.
- Make sure all repair orders include a clear definition of the concern.
- Verify that the complaint, cause, and corrections are included on repair order before release.
- Identify repairs that require special handling, such as: rush, customer waiting, special problem, comeback, etc.
- Road test car with owner in cases of rattles, unfamiliar noises, etc. to accurately determine concerns as appropriate.
- Make sure all cars are road tested prior to return to customer.
- Follow-up on customer work, delivery or estimated cost (we are bound legally in both areas).
- Answer incoming phone calls by customers, available for summons by a cashier.
- Follow-up on jobs completed by dealership as assigned.
- Check with a Service Manager whenever a discount is a consideration.
- Make sure all cars are returned to owners in clean and acceptable condition.
Qualifications
- High school diploma/GED required.
- Maintain current knowledge of mechanical operation of entire product line.
- Have access to and read 100% of technical bulletins
- Regularly attend appropriate seminars and training sessions.
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
Work Days:
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Service Advisor: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $80,000 - $100,000