What are the responsibilities and job description for the Service Advisor position at SWOPE MOTORS INC?
Description
Swope Chrysler Dodge Jeep Ram has a rare opening for a Service Advisor. This unique position is responsible for ensuring that every customer coming into Swope Chrysler Dodge Jeep Ram service receives the highest quality of customer service care. Applicant must be able to multi-task, display effective communication skills, display a positive attitude towards customers and co-workers, team oriented and self-driven.
Swope Chrysler Dodge Jeep Ram is part of the Swope Family of Dealerships with locations throughout the Hardin County area. Swope has been in the Hardin County area for over 70 years. We offer a competitive total compensation package for full-time employees including medical, dental, vision, paid time off, paid sick time, paid holidays, paid life insurance, 401(k) retirement plan with company matching, company paid disability insurance, discounted vehicle service repairs, maintenance work, and more!
The Service Advisor will:
- Maintain Customer Service Index (CSI) rating as set by dealership’s service manager.
- Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer.
- Greet every customer at their car with a smile.
- Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications.
- Effectively communicate to the customer the timeline of repair and maintenance.
- Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time.
- Communicate with technicians to ensure efficient work flow.
- Document repair and maintenance changes on repair order in the approved manner.
- Resolve customer complaints and questions.
- Maintain any certifications and trainings as required by the manufacturer.
Requirements
- High School diploma or GED
- Must be 18 years old or older.
- Must have a valid driver's license.
- Broad knowledge of new vehicle technologies and computer skills.
- Ability to be analytical and multi-task.
- Self-motivated, enthusiastic presence in a team environment.
- Strong written and communication skills.
- Consistent and stable work history and work attendance.
- Professional appearance and work ethic.
- All potential employees must pass pre-employment testing to include a background check and drug screen.
Benefits
- Health Insurance
- HSA - Health Savings Account w/ company contributions
- 401K with Company Match after 60 days of employment
- Vision Insurance
- Dental Insurance
- Basic Life Insurance paid by company
- Voluntary Life Insurance
- Short Term Disability paid by company
- Long Term Disability
- Critical illness and Accident Coverage
- Prepaid Legal Insurance
- Identity Theft Protection
- Employee Assistance Program
- Discount/Referral Program
- Gym membership
- Pet Insurance
