What are the responsibilities and job description for the Customer Care Specialist position at Kiavi Funding, Inc.?
A company is looking for a Customer Care Specialist to manage customer interactions related to mortgage loans.Key ResponsibilitiesResolve incoming customer inquiries and requests related to mortgage loansDocument all customer interactions in the system of recordAssist in processing loan-related transactions and requestsRequired QualificationsBachelor's DegreeAbility to build relationships and work in a team environmentKnowledge of Excel or spreadsheet equivalents and Microsoft OfficeFamiliarity with TCPA, FDCPA, and mortgage-related CFPB guidelines preferredExperience with Salesforce or related platforms is a plus
