Spa Front Desk Agent - The Sanctuary Hotel

Expectations & Responsibilities:

• Graciously tend to the needs of spa guests and anticipate requests.
• Create an environment that facilitates a welcoming, enjoyable Spa experience.
• Members of the Spa team become proficient in multiple hospitality functions and gain valuable experience that can lead to advancement throughout the resort.
• Work to achieve complete knowledge of all spa & salon treatments, spa packages and retail available.
• Must be able to communicate with guests in a courteous, professional manner.
• Will accurately schedule spa appointments while providing guidance and recommendations for spa services.
• Have the ability to multitask and answer incoming phone calls, promptly respond to emails, as well as assist guests with check-in and check-out procedures, including addressing spa charges.
• Responsible for setting up the Spa in the morning and shutting down in the evening.
• Will also assist Lock Room Spa Team with keeping the locker room and facilities clean and in pristine condition.
• Work in a supportive, cooperative and pleasant manner with guests, colleagues and management.
• Basic knowledge of resort activities is required to ensure timeliness of department needs that would be outlined by supervisor.
• Work productively with minimal supervision, appropriately employing initiative.
• Perform all other tasks and duties as determined necessary by management.
• Uphold the core values and policies and procedures of the resort.
• All other duties, as assigned.

Qualifications:

• High school diploma, or equivalent vocational training certificate, required. College degree – ideally in Hospitality or Travel and Tourism – is preferred.
• Previous guest service experience in a luxury spa, hotel or resort setting is preferred, but not required.
• Basic computer proficiency and excellent phone etiquette / verbiage required.
• Must be able to work both independently and in a team environment.
• Good to Excellent communication skills in English, both verbal and written, required.
• Must be able to pass a background check.
• Must be someone who appreciates the opportunity to be of service to others as one of the main responsibilities of this role is to offer assistance to all guests who enter the Spa.
• Must have reliable transportation to and from the resort.
• Must be flexible and be open to working morning / afternoon / evening shifts, as well as weekends.

Essential Physical Requirements:

• Must be able to lift minimum weight of 35 lbs. across short-medium distances.
• Must physically be able to transport linen(s) by pushing and pulling bins, and remain standing for a vast majority of that shift.
• Must be able to work on site due to daily needs of the job requirements.

Join our team and work in paradise!

Perks & Appreciation: The Cool Stuff You Get Exclusive Discounts are offered at the Hotel/Villas, 5 - Golf Courses, Spa, Restaurants, Retail Shops and More. Employee Meal Program. Employee Appreciation Events throughout the year! Recognition Awards and Incentive Events / Peer to Peer Recognition. Complimentary Forbes Five-Star Service Training for Service / Compliance Training/ Leadership/ Career Development & More. Transportation Assistances Program. Annual Wellness Fair. Free Parking! Vacation Pay - available after 60days of employment.

Benefits: At Kiawah Island Golf Resort, we are proud to reward our employees a comprehensive benefits program that helps our employees stay healthy and feel secure, helping to maintain a work/life balance. This includes Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance available after 60days of employment; 401K is available after 30 days of employment.

Our Story: Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina. We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation. The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality. Join the BEST, APPLY NOW and Work in Paradise!

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position.

All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy.

We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com.